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Crackin' Good Service!
Member Name: loulou22
Advantages: Fantastic Service all round!
Disadvantages: Can cost your excess if the chip cracks
I first used Autoglass in November 2005 after I bought my Vauxhall Corsa with a chip in the windscreen. I had heard many adverts on the radio about chips and how you should get them repaired before they turned into cracks, so having been made slightly paranoid that my windscreen was going to shatter in front of me I called the free phone number and arranged for Autoglass to come to my house (at my convenience!) to repair or replace if needed my windscreen.
*** The Phone Call ***
I phoned Autoglass on the Monday afternoon, my call was immediately answered by a lovely lady who asked me about the chip and my insurance and she explained to me that if I was covered by Fully Comprehensive insurance then the chip would be repaired for free, or if the windscreen needed replacing I would only need to pay my excess for the replacement. We then arranged what day, time and place; either work or home would be best for them to come out to me. I agreed on Wednesday morning between 9am and 1pm at my home. The lady then told me I needed to have my insurance certificate ready to show the technician when they arrived. She then confirmed the date and time with me and ended the phone call.
The phone call itself lasted only around 3 - 4 minutes and it was a complete pleasure with a real person to talk to and not a computer and everything was explained to me in a way that was easy to understand. So all I had to do now was wait until Wednesday!
*** Wednesday Morning ***
Well me being me... I stayed in bed until the doorbell rang! This was about 10:30am! "Fantastic they're here on time!" I thought, so I got up and opened the door to a smartly dressed autoglass man who was already having a look at my chip, he asked to see my insurance document and also if I could open the car so he could look at the chip from the inside... I gave him the keys as I was in my PJ's! He had a look inside and explained to me that he should be able to repair the chip using a silicone solution, however there was always a risk of the windscreen cracking and if this happened I would need a replacement and this would cost me my excess on my policy. I agreed to this and left him to it while I went and got dressed.
10 Minutes later I re-open the front door to have a nose at what's going on, and to be honest I haven't got a clue what the equipment was they were using, but it was like a little sucker attached to the window where the chip was and this was filled with silicone which he was slowly filling the chip with. He explained to me that he had cleaned inside the chip as best as he could, however depending on how long the chip had been there would effect how visible the chip would be after repair. Upon taking the sucker off he did all his checks and cleaned my window for me and told me it was fine and my window was now as strong as new! I had a look at where the chip had been and although you could still clearly see the mark, you could also see that it had been repaired and it was a good clean repair.
So, being the satisfied customer I signed the documents to say the work had been carried out and I was pleased with it, I was given a receipt; this was also my guarantee for the work and the autoglass man was on his way. The whole procedure was over in about 30 - 40 minutes and I had the peace of mind that my car was safe again.
*** Did It Last? ***
Yes, I kept my Corsa until January 2006 and I had absolutely no problems at all. I could always see where it had been repaired but other than that there was nothing to complain about.
*** My Second Experience ***
I have used Autoglass again since this experience as I bought a Peugeot 106 in January 2006 and whilst I was driving round one night in February a stone flicked up and hit my screen, but due to it being dark I didn't realise that a chip had again occurred. This time I wasn't as good and I kept delaying calling Autoglass... Big mistake! I finally called them in July and this is how it went....
The phone call was as before, I had everything explained to me, the only difference was I was told and autoglass person would call me back within 2 hours to arrange a time. Sure enough about 30 minutes later I had a phone call, again this was very polite and we arranged a suitable time and place, this time it was on a Saturday between 2pm and 5pm.
So unable to go out on Saturday afternoon I went and collected my partner in the morning and we sat in watching movies until Autoglass arrived... unfortunately they were 30 minutes late. However the man did apologise and got straight to work on my window.
This time it wasn't so simple as he was repairing the chip, it cracked, this was due to the fact that I hadn't got it repaired and the chip had grown, this meant I was going to need a replacement windscreen. The man explained I would need to pay him £50 excess and that he had a replacement in the back of his van that he had brought out just in case so he would be able to replace it immediately. So I agreed... not that I had much choice! And the autoglass man got underway with his replacement while I walked down to the cash point.
Now being the curious person I am, I sat on the step watching him replace the window and I even did a little video on my phone! First he removed all the seals and then used two suckers to lift the glass out, he then took this to the back of his van and came back out to removed all the old sealant so he could put the new sealant on, after putting the sealant on he got the new windscreen out the back of his van and simply fitted it in place with two large suckers, these helped hold it firmly while it set, he then put some new seals on the outside and cleaned the window. PERFECT!! Job done, all that was left was the paperwork. I signed this, got my receipt and guarantee, the man explained that I couldn't use my car for about 2 hours just to give the sealant time to set properly and that I should avoid bumping off things like kerbs for at least 24 hours to enable everything to set properly. This all took about an hour to complete.
I followed his advice and again I have no complaints. My new windscreen is still in position, I have avoided gaining any chips and I am still really pleased with the service I received.
*** So Would I recommend? ****
Yes, I would highly recommend Autoglass, they are very efficient, they know what they are doing and they do it quick and well. I would also recommend from personal experience to call them the moment a chip appears as it is free to repair (if you're fully comp insured) and it will cost you your excess if you need a replacement!
0800 36 36 36
Thanks for reading!
Summary: A great service from a company I would Highly recommend!
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