Newest Review: ... and help over 1.5 million motorists per yer. You can book and appoinment with Autoglass either by phone on 0800 011 3676 (which I did) ... more
A touch of glass!
Member Name: B_O_M_B_A_
Advantages: Fast, cheap and professional service.
Disadvantages: The repair can lead to a replace.
If your windscreen is cracked they aim to repair it rather than replace it, this saves you money and saves them time. It will usually not cost you a penny for the repair work; Autoglass will simply contact your insurance company and claim their fee. On the website there is a section that runs you through a series of simple questions that helps them determine whether or not they suggest you repair or replace you windscreen. If you have a chip they can repair, but if it is a crack with spikes larger than a £2 coin they will likely replace the screen, also if the blemish is in your line of sight as a driver they will replace it.
If they do decide to replace your screen you will only have to pay the excess fee on your insurance policy, for me it would be £60 through Direct Line, luckily however I had mine repaired. I did however have to pay a fee of £10; this is however my insurance companies policy and not Autoglass's. I found the site very easy to use, once I had established my screen would only need repairing I had to book a date. There is a clearly marked tab at the top of the website that says 'Book an appointment', all you do is click on this and follow the simple instructions, one question it will ask you is if you have cover at your home to do the work under. If you do not like me they may ask that you take your car in to get the work done, this is because the resin takes 20 minutes to dry and if it rains the repair work would be ruined.
Even though I didn't have over however they still agreed to book an appointment, it was at 12 o clock on a Saturday. I had just finished in town when I got a call at 10:30am from the technician saying he could slot me in then if I took my car in, considering the branch was on the way home I agreed. I pulled in to the car park and was swiftly welcomed by the young gentleman who was going to do the work, he took me into the lobby and asked me to sign a form which stated that the repair work may actually increase the size of the chip or crack; this would inevitably lead to a replacement. This did actually happen to my granddads Jaguar and he had to get it replaced so don't think it WON'T happen to you, it might very well do.
He took the car around to the garages whilst I waited in the lobby, I was given the SKY TV remote and told I could use their computer for the internet, I was also given seven tokens for their coffee / tea machine, it was like being at home. Twenty minutes later the car was brought back round to the front and although the crack wasn't entirely gone a few of the crack lines has disappeared. I signed another form to agree that the work had been completed to my satisfaction, handed over the £10 and then I was back on the road.
Overall I was very pleased with the Autoglass service; they were swift, professional and did a very good job. Who knows whether my chip would have increased in size over time, at least now I feel a bit happier that it will not suddenly expand over my whole screen, especially in the colder months that are approaching. I would advise anyone with a sizeable crack (don't laugh) to approach Autoglass, £10 and 30 minutes isn't much to pay to save yourself a lot of potential hassle.
Summary: Great service for both private and business users.
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