chips in autoglass (Autoglass)

Member Name: clivejohnson

Product:	Autoglass
Date:	21/10/08 (96 review reads)
Rating:

Advantages: well,they turned up

Disadvantages: too many to mention!

My windscreen caracked on me in may this year, so i called the AA and they put me through to autoglass as they would billmyinsureance company after paying the £60 exess. Alfter talking to them to arrange a date, they came out on the date given and on time so good start so far.

After that it was downhill fast. to start with, the replacement screen had a huge chip in the bottom-right hand corner,which the girl noticed by the way!! I pointed this out to her, just as she was about to rip my old screen out, and not looking in the slightest bit interested or concerned, she just said "oh, sorry" and rang her manager to tell him about hte problem and that I would not accept the replacement screen. They gave me a date of mayday bank holiday this year, and i said no, as i was going away that weekend, so they then told me to contact the yeovil branch-yes,i had to do the chasing! - to get my money back. This I duly did and they said I could contact head office (!!!) so i rang head office and they said it was a mistake on the barnches fault and they shouldnt have handled my payment. so they said they would contacty me in ten minutes.

Ten minutes cane and went, twenty minutes came and went and ater half an hour i called them back and asked them why they hadnt called me. after waxing lyrical about someone being off sick and being busy they suggested to call yeovil branch myself and the phone rang, and rang and rang! no reply!

after a day of this they head office called me and said" is that the yeovil branch"? "No it H*&&^ well isnt"!!! i said. Just about sums them up when they cannot even remember the telephone number of one oftheirown brances!


To cut a long story short, i got my money back, went to a local firm who did the screen the following day-job done!

To sum up then, my experience of autoglass's customer care is non-existent, and i felt that I was treated beyond contempt.

Never again.

Summary: use autoglass as a last resort!