A good service (Autoglass)

Member Name: lyndsey1989

Product:	Autoglass
Date:	19/08/09 (51 review reads)
Rating:

Advantages: Whole job done in less than an hour, Polite staff

Disadvantages: I had to wait nearly a week

Last week my windscreen developed a crack after being hit by a stone, great! After going through my insurance documents I realised that I did infact have glass cover which was a slight relief so after phoning them and explaining what had happened they put me through to Autoglass. I explained what had happened to the man on the other end of the phone and he asked if I thought it could be repaired or needed a new windscreen. I explained the crack had got bigger and bigger as the day progressed so I would need a new windscreen. He said that wasn't a problem and took details such as my car, my reg, my name, address, telephone number etc. He then asked if I was able to make the payment of my glass excess (£70) which I did and then informed me the dates and times that were available for a technician to come to my house to replace the windscreen.

I was informed that there was no available slots until the following Monday (today was Tuesday) so it was quite a long wait. I was a bit annoyed about this, especially as I knew there was an Autoglass centre about 10 miles away from my home. I imagine if you go into them it can get sorted out a lot quicker although I wasn't given this option. So I accepted the Monday slot and was not given a particular time slot that they would be here in so assumed I had to wait in all day. However, I was advised that the car was safe to drive so it wasn't as though I was stuck in for nearly a week!

Monday arrived and Autoglass arrived at about 10:30, he showed me the new windscreen which had a sunstrip-unlike my old one. I wasn't keen on this but decided to put up and shut up although he did tell me he could order me a new one. He did a quick check on my car and marked on a piece of paper any scratches my car had and then asked me to sign. I then left him my keys and he got on with it himself. He took about 50 minutes to replace the entire windscreen and Autoglass also perform a number of checks including your windscreen wipers.

When he was finished he knocked on the door with another form to sign and explained what he had done along with a number of safety issues such as not to drive it for an hour and not to wash it for 24 hours. He left my car very clean and tidy, and even replaced my tax disc and vehicle permit!

I've had no problems with the windscreen and would use autoglass again. Although having to wait a while the technician was very polite and helpful and it was a quick and easy process. If you do not have glass cover on your insurance I would recommend shopping around as I have been told that RAC are significantly cheaper!

Summary: Recommended