Unfortunately I can't give a 0 ! Worst dealership I have ever used in my life. Between myself and my partner we have used Autoworld for over 10 years there lack of customer service is beyond me. Staff are unhelpful rude and speak over you yet if you go to speak and they want to speak they tell you that they aren't dealing with you, surely it works both ways. The service manager should not be allowed to speak to customers he changes his story to suit and then backtracks and accuses you of shouting and being irate because you've caught him out. They lie and try to make up work on their FREE VHC, I was sent mine via text with a video and report, where I was told that ALL under bonnet levels were correct yet in the report my oil level is low and needed a £15.00 top up. This is what I spoke to the service manager about where he kept changing his story to suit and he also quoted me two different prices making it cheaper each time to try and get me to pay for it despite my oil level being perfectly normal I have even checked this on returning home myself. I would recommend that everyone stays away from this dealer unless you like rudeness and un-helpfulness. The only positive I have is Emma on Citroen reception she is lovely unlike the other people I have dealt with at this dealership I will not be returning and I recommend you don't go there either.
Bought a used car from them and had issue from day 1 with rear washer not working, took back and told it would need 2 hours to fix. Once home and I looked myself it took less than 5 minutes - not what you'd expect from a main dealer!
Also, at time of purchase I was told would have 100,000 mile warranty. However only later did I realise they had only provided 60,000. Tried to resolve but they will not respond.
Disgusting, cocky attitude. Offered less on part ex than webuyanycar.com. When I mentioned another dealer had offered more, their Sales Manager's response was "go to them ". I'm sure his bosses would be interested to hear this.
After reading the other comments on here I now know I am not the only person to experience this and there's no way I will be parting with any of my hard earned cash with these cowboys. Just incase any of their Directors are reading this we are talking about the Seat division and the employee concerned goes by the name of Lee.
If Seat are reading this then I suggest you award the franchise to a company who portray your business in a better way. No wonder Seat dealers came almost bottom in J D Powers customer service survey.
Twice had my car in to be fixed and both times it took longer than promised. They never phone with updates, you always have to call them to find out what is happening. Very poor, I would avoid if you can. Their sales are very helpful, it is just the servicing who let the company down.
well my issue is sorted but not by Autoworld but Hyundai
It took 7 months before they gave me a full refund and after the initial contact with Autoworld they never returned calls or in the end spoke or emailed me
All I got was its with HYUNDAI
My car broke down FEW WEEKS AFTER I PURCHASED IT. A Hyundai i20
A problem Hyundai knew about and openly admitted they could not mend. I was just 15 mins away from the M1 when it broke down with just no acceleration.
Would I buy a Hyundai NO, would I recommend Hyundai NO and the same goes for Autoworld.
They just washed their hands of it leaving it to Hyundai
Promises made by the salesperson of free loan cars being available if the new car broke down or needed a service were false, I was told maybe in a week. My dealings with AUTOWORLD AND HYUNDAI WERE APPALLING TO SAY THE LEAST. Promise made to me at the point of sale again never materialised. in fact the salesman never spoke to me again after it broke down . I called him when it had stopped and he just said "Oh dear ring the RAC"
In the end it took a threat of court action by a solicitor to get my money back. A case I would have won. They did pay my legal fees.
This pharse cost more than the car cost if you add legal fees and the eventual car hire, where was the sense in that
I wrote to the MD's at both companies after it was all done with and did not get a reply from either.!!!!!!!
Speaks volumes best advice. Travel that extra mile to Sheffield and save yourself the possible hassle,its too much money to spend not to get excellent customer service
The customer service is awful and you feel that you are puttting on them. Today, i have rang twice to get an appointment booked in after getting a letter re:recall of faulty steering. Emma from Autoworld, Chesterfield, rudely told me that it was not their problem even though I bought my car from there and Fiat is in partnership with them. There was no attempt to provide a courtesy car free of charge or pick up but a few days earlier Ben their salesman rang constantly to part xchange my punto grande for an evo with no mention of this recall. Overall, I will never deal or buy from them again, absolutely everything is poor from the rude women at the phone to the money grabbing salesmen at the end. Don't bother!
I purchased a used car from Autoworld. At first they offered a pittance in part exchange for my old car. After some haggling we were still £70 short of my target trade-in price so it was agreed that I would pay for the car using their finance scheme which had an interest rate of 5% - much more favourable than that of my credit card - which I would have had to use anyway. As Autoworld received extra money from BlackHorse Finance for credit they would be willing to offer me the extra £70 I wanted.
We went back to Autoworld in Chesterfield a week later to collect the car. It was then I was told about the £100 credit arrangement fee - something that totally negated the extra £70 from the part-exhange.
I thought "well it's only £100" and signed anyway.
Upon arriving back home I studied the Finance Agreement and found that the APR was 13.8% and the total Credit Arrangment fee was over £250 ! During the next three days I contacted Autoworld three times by phone and once by email to complain about this. Once I was told the Finance Manager was busy and would call back. He did - three days later - explaing that he had been off work and just got my message !
The Service History book was also missing. We requested that this be posted out.
We noticed two small dents in the car upon collection and were told to call back on any Saturday to have them removed. The following Saturday I called in to make sure it would be OK to bring the car in as we lived some 80 miles away. After waiting for three hours for the call to be returned we drove to Autoworld on to be told that the "Dent Man" doesn't work Saturdays. When we asked why were told to bring it in on a Saturday we just got a vacant, smug, blank look.
By now I was getting really angry with Autoworld so I wrote a letter to their head office. Ten days later I got a reply from their Franchise Manager. He apoligised but said I had signed the finance document so there was nothing they could do.
To Autoworlds credit they have offered to pay for a mobile dent removal company to visit my house - although, at the time of writing, I am still awaiting a return phone call (from the Franchise Manager) - from three days ago - to arrnage this.
In summary, they will lie, bend the truth and blatently misrepresent a sale to get your money. When something goes wrong they never return calls and their after sales service is shoddy.
unacceptable level of customer care I have received from Autoworld Chesterfield; I have recently purchased a Seat Leon Cupra from the above branch and to say that this was an enjoyable experience would be a totally inaccurate statement. On purchasing the car I was advised that the car would be taxed, on this information I then asked would you need a cover note from my insurance as I thought I knew the process because not 18 moths earlier I had purchased a brand new Ibiza cupra from the same branch and they required a cover note, the sales man stated no and they would tax it on the branches insurance. I then received a call one day before I was due to pick up the car that I needed a cover note so that the car could be taxed, I then had to take a day off work drive up to Leeds and back a 120 mile round trip to get my cover note, so that in hand I went to pick up my new car. On arriving at Autoworld we went through the paper work and I was then asked did I have my driving licence, I answered no I wasnt aware that I needed it the sales man advised me that I did so I drove home got my licence and then drove back, on my return I gave the sales man my licence and he said have you got the paper part ? my answer was no you didnt ask for the paper part so I drove home again got the paper part went back produced this to the sales man went through all the paper work, the finance manager then came out went through the agreement and advised me that I would have to pay for the vehicle licence fee which I pointed out that I was not advised of this prior, he checked that everything was in order I signed my Ibiza Cupra over to them and I went home in my new Leon cupra.
The next day I received a phone call from Autoworld stating that they had forgot to take £6000 from me and that they where requesting the money, I stated to the finance manager that I thought that this came directly out of my account, he advised me that this was not the case, so I stated well no problem I will have to write you a cheque as I dont have a card for this account as this is my bills account he advised me that they do not take personal cheques and it would have to be an bankers draft so yet again I took the afternoon of work went to the bank and got a bankers draft for which I was charged, went back to auto world paid this to the finance manage and went away. The following day I got another phone call from the finance manager stating that they need a utility bill to prove my residence, so yet again I went down passed this to the finance manager, asked him was there anything else that they required from me he said no Mr ***** all is in order now so I left.
As you can see the above was not great customer service but I can put that down to people no knowing there jobs and are incapable of performing there daily tasks efficiently and as I was very happy with my new purchase and had no issues with the car other than I requested the sports body kit and wheels and I was advised that that wasnt available for the cupra yet, which actually has come to light that this is incorrect, all of that kind of outweighed the fact that Autoworld Chesterfield had failed to deliver a reasonable level of service, but what is unacceptable is my second part of my complaint.
Nearly 8 weeks after the purchase of my Seat Leon Cupra it came to my attention that there was still an outstanding balance on the Ibiza Cupra of £3400 which should have been paid off 8 weeks prior, with the money that I paid Autoworld, in addition I had to make 2 additional payments to Seat Finance as the balance had not been paid, I spoke to seat finance and they confirmed that no payment has been received for the Ibiza Cupra from Autoworld Chesterfield, I then proceeded to call Autoworld Chesterfield and spoke to the sales manager who was might I add very helpful as said he would investigate for me, he called me the next day and arrange a time to come down. On arrival to Autoworld I spoke to the sales manager he advised me that they had paid the outstanding balance to Seat finance that day and he was going to pay me back the two payments I had made, and they he had looked to my account and identified another £500 that I had over paid. So a mistake costing me total of £1160 which I was getting back and the £3400 that I had paid off on the Ibiza Cupra which they had failed to act upon totalling £4560 of my money that they have incorrectly handled leaving me £1160 out of pocket. I advised the sales manager that I appreciate that this wasnt your fault but I would like to talk to the main manager. He went and got the main manager down at Autoworld Chesterfield a gentleman called Main manager , I went through the whole story as above and he didnt like me pointing out the short coming of his departments and where they had fallen down so his first response to me was somebody who works in a bank should had realised that they hadnt paid £6000 pounds and my response was Im sorry, I work in IT not in the branches, and I presumed as you had all my bank details it would come straight out of my account he then stated somebody who works in IT should have the sense to realise that they hadnt paid £6000 I stated to him I have spent £32000 with this company in 18 months, I have purchased 2 brand new cars from here and I do not expect to be patronised by you his response was and at this point the discussion broke down we exchanged a few pointless comments an I took my cheques and left.
I feel letdown by Autoworld by the failing to operate effectively and the absolute unacceptable patronising approach from there management, which is a shame because I am an avid Seat fan, I love the cars and because of my job I change my vehicle every 12 to 18 month and I can safely say how I feel at present I will not be purchasing my next seat from Autoworld Chesterfield, what the management fail to realise is 1 happy customer will retune and will probably tell 5 of his friends about his experience (just like I did ) but 1 unhappy customer will not return and will tell upward of 30 people of his experience, one of the golden rules of customer service.
I drive a lot. So, about four years ago, I bought myself a brand new Hyundai Elantra. "A What?" I hear you ask, to cut a long story short, its a car about Mondeo sized. The main I reason I bought it wasn't the dazzling good looks or performance it was the Five Years (Yes Five whole years) unlimited mileage warranty. My car has done well in excess of 100000 miles already.
I've been fairly careful to make sure that the warranty is up to date. The Service Record claims that you have to have it serviced by a Hyundai dealership. OK I know technically that's not true, but, to save future arguments (by the time you've wasted time arguing about whether its' in warranty or not its' cheaper to have it serviced at a Hyundai Dealership) its' always gone to the Dealers to be serviced.
I've used the same Dealers from whom I purchased the car. Unfortunately the service interval is only 10,000 miles(which is a bit low - especially as my car is a diesel). The service cost, on the basis of the average over the 4 years, has been around £600 a year or about £171 a service - its' tax deductible). The Dealership I use is a Company called Autoworld (website www.autoworld-uk.com) who are actually quite a big organisation. At their Chesterfield Site they have a substantial second hand operation and also, in addition to Hyundai, are main agents for Citroen, Seat, Fiat and Kia (they were Rover dealers - but we won't talk about that....). More importantly they are the closest Hyundai Dealers to home 7 miles away. Incidentally when I first bought the car they offered me a really competitive APR, something like 7%
I have quite a bit of experience of dealing with them. They've always been courteous, extremely helpful and friendly (but then I am a good customer). I've never had cause to complain about the quality of their workmanship. Apart from Servicing the only work I've had done on my car has been under warranty, so I can't comment on their mainstream prices.
The reason for writing this review is, however, the fact they've recently changed how they repair and service vehicles. Until about a year ago the various dealerships operated as quasi independent garages. I'd take my car into the Hyundai garage where the Hyundai staff would maintain it. if I booked work a month in advance I'd get a courtesy (or should I say Loan Car). drop the car off quite quickly literallly just hand the keys in, sign for the Courtesy car and be off in 30 seconds. Collecting it was as quick, in and out, pay them the money and swap keys and be off. It was a fairly amateurish system but it worked.
Now all that has changed Autoworld has built itself a new state of the art Service Centre (No sorry "Service Village"...). All the repairs and servicing for the whole of the Chesterfield operation are dealt with in one building.I've only been twice to the new place and I much prefer the old one. The New Building is actually very nice. You walk in through the automatic doors to your immediate left is a very nice carpeted seating area with very comfortable leather seats, tables and the latest magazines. To your immediate left is an area designed to look like a cafe, with a bar type thing from which staff dispense complimentary tea and coffee, I have to say its' quite nice coffee, on a wooden floor with matching tables and chairs with free newspapers. Directly in front of you are about ten, or so, desks where the "Service Advisor's" sit.
The first time I booked my car in for a Service I was pleasantly surprised at the ease in obtaining a courtesy car. I phoned, under the old system sometimes it could be difficult to get through, got through almost immediately and was able to book a service with courtesy car for around three days later. I arranged to deliver the car at around 8.30am
I was then told there was small charge (about £8 a day) for insurance....bloody expensive insurance at that rate £2900 a year...what were they lending me a Porsce. One of the drawbacks to my Profession is that I read smallprint - its'a bad habit and I remember information which might otherwise be useless. Blinding flash of light those nice people at Norwich Union not only insure my car fully comprehensively but also insure any car loaned to me whilst my car is being serviced or repaired. The Service Advisor seemed a tad upset when I told her that I'd drive on my own insurance...Just make sure you bring your Insurance Certificate.
Tip for the day - if anybody tries to charge for insurance on courtesy cars - check your own insurance policy.
Well I duly turned up at 8.30am to be met with a queue almost out of the door, with four or five "Advisors" trying to cope with lots of drivers dropping off cars and keys. Note to self - next time don't drop the car off at peak times [guess who forgot]. Under the new improved system it took three times as long to leave the car. Then if you were doing my trick of own insurance, they had to copy everything and mess about. The New system didn't really seem to be an improvement. Collecting the car that night was even worse. You could only collect it from the same
"Service Advisor" with whom you had left the keys with that morning. Of course everyone coming to collect the cars at the same time. It was horrendous, the queues were a nightmare.
A couple of weeks ago I started to hear a bit of a whine on the back end. Erm - wheel bearing, this could be expensive it won't be covered under the warranty, I'll check anyway. It was, those lovely people from Hyundai. So I phoned Autoworld, 10.30 on a Monday morning, got through almost instantaneously, things were looking good. I told them I thought it was the Near Side Rear wheel bearing, booked it in. In my naievity I thought to have it done. The earliest date for a courtesy car was the following Monday, so I booked it in and arranged to take it in, yes you've guessed 8.30am Monday Morning. I also made the point of confirming I'd be driving it on my insurance
Well I duly arrived walked in, no queue, a very efficient lady with a clipboard took my name and ushered me off to a comfortable armchair and offered me a free hot drink. Within 5 minutes (still not as fast as the old system) I was seated in front of a "Service Advisor"s desk. The same paperwork as last time but a bit quicker. I was promised a call after three. I was even handed a sheet of paper with his name and mobile number on it . My only real gripe was that he didn't tell me exactly where the courtesy cat was just it was a red Kia Rio (not knowing what on earth it looked like I resorted to checking the number plates of all the Red Cars in the car park)
Around three I received a call from my "Service Advisor" telling me that my car was ready it needed a near sided rear wheel bearing (that's what I told them) they hadn't got any in stock. He'd book the car in for the work when I collected it. I remember the good old days, if you took your car to the main agents they fixed it, especially if you told them what was wrong with it....Main agents used to have things called a "Parts Departments" where they used to have things called wheel bearings in stock
I turned up around 4.30ish to be met with a queue to the door of owners collecting cars. That said I was actually seen quite quickly, they seemed to have abandoned the idea of seeing the same person. I was handed several pieces of paper confirming what their inspection of the vehicle had found and what work was needed. This time, unfortunately, there wasn't a loan car free for about 10 days. So the car is now booked in for the 23rd of February. I'm going to drop it off bang on 8.00 when they open and avoid the queues.
So what do I think of Autoworld, up to now they've done a good job in terms of maintenance and repairs. The're not cheap in terms of servicing costs, but no main agents are. Unfortunately the new improved sooper dooper service centre hasn't actually made things any easier for the customer. Although there are nice comfy seats to sit on . Will I go back, yes, at least whilst the car's under warranty after that I'll be going somewhere cheaper...That said if you don't mind about costs and a bit of a delay in getting a courtesy car, their repairs and servicing are good AND they make an excellent cup of coffee.
Autoworld in Chesterfield is on Brimington Road North, Whittington Moor, Chesterfield, S41 9AJ