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Avalon Distribution

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    3 Reviews
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      21.07.2002 17:58
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      I would like to write this short opinion in recognition of the service that Avalon have given to us over the last twelve months. We use Avalon on a regular basis, we have a particular despatching requirement, that our customers demand of us. After much searching for a carrier that could provide what we wanted, Avalon were the only company that were prepared to do what we wanted: they even sent their Operations Manager to discuss how we could intergrate our despatch systems with their operational systems; and saved us money at the same time! Its human nature to make the occassional mistake, but whether we have made the mistake, or Avalon have made the mistake (which is very rare); the difference between Avalon and other carriers we have used is that Avalon have always put the mistake right to my customers satisfaction; which is extremely important to me. If I could critise anything about Avalon it would have to be the price: most definately not the cheapest, but in this day and age, you get what you pay for. Top show chaps, keep up the good work! If distribution was an Olympic event they would get the gold medal!

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        03.06.2002 00:10
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        Not written one of these things before; so here goes! I quite agree with all that was said in the last review; being in business, in this day and age it is very hard to find suppliers or service providers who really do have your interests at heart, and are not just looking to make a quick buck. I have to admit when we first used Avalon; the lady on the phone said these words: 'You are not our customer; we are your courier'. I thought 'Yea right, swallow a marketing manual did we?' And that familiar feeling of skeptisim washed over me..... However, to cut a long story short, we send a parcel with Avalon. We had made a complete mess up of the delivery address, but thanks to the intiative shown by their driver, and the techno wizadry of the depot; not only did they still get it their on time, but my customer was none the wiser; so my Company saved a lot of face (and helped keep an important contract). Guess what? Anything important or urgent now goes with this lot, simply because they will move Heaven and Earth to get it there: the boast of 'You are not our customer, we are your courier' is truely lived up to.

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          31.05.2002 22:58
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          We had to get a delivery to one our top customers; do or die time!! Our normal carrier let us down; PANIC! what now? Opened the Yellow Pages:- eeeeekkkk! How many carriers or couriers can their possibly be in the UK!!???!! (Have a look if you don't believe me!). As Avalon was near the front, we gave them a call; the chap the other end took me through all the options, (he even managed to calm me down!) he convinced me that overnight delivery was cheaper than a sameday delivery, but at the end of the day; to save our top customer deserting us, it had to go same day. The driver who collected the parcel was most professional; turned up before they said they would, and even delivered before the estimated delivery time. Needless to say, our customer is still with us; and now also uses Avalon! Not the cheapest in the world, but definately the boys to sort your problems out. Definately a rose amongst the thorns........

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