The only relation this company has with Avis is that just like all car hire companies they ask you to agree to existing damage before seeing the car.
The agent eventually came out to the car park with me to actually inspect the vehicle, acting as if she was doing me a favour. And quelle surprise, we found more damage than was noted on the damage sheet !
I also saw a dent in the tyre sidewall from kerbing. When I got the vehicle to a brightly-lit, dry car park, I found dent another on the same tyre. I phoned the agent who informed me it was on the "kerbing band" and perfectly safe. That may be true for 15/16" tyres on a hatchback, but these were 18" low-profile tyres and less resilient to kerbing damage.
She also implied I had checked the vehicle and accepted it, therefore she had no more responsibility regarding the vehicle. I could not exchange the vehicle because they have no relationship with Avis. Avis Prestige is just a brand name of milesandmiles.co.uk .
I came across Avis Prestige whilst researching luxury vehicles to hire for a period of four days, being almost a household name on the car hire scene and in choosing an Airport branch I believed that they would be able to offer the vehicle that I needed or a close alternative. Coupled with the fact I was booking a month in advance (as a treat for a 40th Birthday trip) I didn't expect there to be any availability issues especially with this extension of Avis seemingly being marketed as offering nothing but prestige luxury vehicles. I also believed that since this was what this arm of the Avis empire did day in day out, that there would plenty of alternatives to choose from, should my first choice be booked.
Thirty minutes after making the provisional booking, I got the bad news. An email from Avis Prestige telling me that the vehicle I wanted wasn't available, and they only had one alternative, which coincidentally was also being now offered at a much higher price. Incidentally the same model of the alternative vehicle which they were now offering was available for hire at another local 'non prestige' car hire company for £150 cheaper than the price Avis were charging. I assume that Avis work on the basis that simply adding the word 'prestige' to their website, somehow lends them the ability to increase their hire prices for vehicles which are, in this case, available to the customer at a much cheaper from another local mainstream hire company. Hardly anything special being offered here then!.
I was disappointed that, despite other customers claiming that Avis had offered them an upgrade on the occasion that their original vehicle was unavailable, I was essentially now being offered a downgrade when you consider that the other car hire company were offering this same alternative vehicle at a much cheaper price. Would you pay £510 for the hire of a vehicle which was available £150 cheaper from another company?, neither would I although Avis Prestige seem to think that this alternative was the same class as the previously chosen vehicle, and an acceptable substitute.
The whole point of paying almost £500 for Prestige Car Hire, is to get a better level of service and a better class of vehicle, the type that you just cannot get from mainstream high street car hire companies, and in my case, this simply wasn't forthcoming.
Having a months notice of my hire requirements, you would expect that Avis Prestige could have perhaps gone the extra mile and arranged for a vehicle to be transfered from another branch, or at least have more than one alternative to offer from their range, and doing this doesn't seem to be a problem for general multi-regional car hire companies such as Practical Car rental and County Car Hire (Stockport), both of which do make the effort for their customers and offer a much better level of service at a more competitive price, and so I would seriously recommend rewarding this extra level of customer care by taking your business to them.
If you ever are unfortunate enough to find yourself on the Avis Prestige website, I would advise excercising the use of your browsers' back button, and take your business elsewhere, to where it is better appreciated and deserved. This experience is not exactly a good first impression for what was, in my experience a third rate level of service.
I must say it was once again another added luxury to our trip to the UK in renting via Avis Prestige. If you calculate the diff. between what Prestige charges versus other options..it is quite affordable and yet, you are given practically a brand new car with all the bells and whistles along with added safety...your body is something money cannot buy. Protect it by surrounding it with quality goodies...Loved our UK trip..William
Avis Prestige offers luxury car rental, giving ordinary people to opportunity to drive cars they couldn't normally afford. The top of the range includes Aston Martins, Ferraris, and Lamborghinis. The cheaper options include Mercedes A Class, Toyota Prius and BMW 3 Series. They seem to change their fleet fairly frequently - they used to offer the Mini Cooper S and Golf GTI, but these are no longer available.
The cars have an age limit, with the bottom of the range requiring drivers over 25, going up to to 28 or 30 for the higher end cars.
My wife hired a Golf GTI for the weekend for my 25th birthday. We arranged pickup from the Manchester location, with a round trip to Dundee via Edinburgh to make the most of having a nice car to drive. Fortunately, they don't have a mileage limit, so we could drive as much as we wanted.
The day before, they called my wife, informing her that the Golf was not available. As a result, we got a free upgrade to an Audi S3, despite the fact that they advertised it as being a 30+ car.
The service was very prompt, the staff were very friendly, and we were on our way within 5 minutes of arriving to pick up the car. The rental agent even offered some tips on motorway alternatives, to get the most out of the car.
We had a great weekend and the drop off was as efficient as the pickup. I highly recommend this service, if you want the opportunity to pose for a weekend.