Recommened by a family member I have been a Britania Rescue member for about four years now.
Thank goodness I havent had to call them out that often but the occasions when I have I have found them to be nothing but brilliant!
The operators on the phone are always professional and helpful, espacially when I have mentioned that I am a lady driver by myself.
One time I worried that I was in the middle of nowhere and would be waiting for quite some time for rescue. But unlike other breakdown and rescue services I believe that Britania are 'franchised' out to local garages so you're never too far away! This also means that the person who is coming out to rescue you had local knowledge and can find you quite easily even if you cant give the greatest directions to where you actually are.
One time I needed a tow and this was after hours when garages would be open. So i got a tow home and all i had to do was call again in the morning and another tow truck turned up to tow me to the garage. Brilliant!
Total value for money, friendly, helpful, non-threatening service.
I've been a member for a number of years, mainly because this organisation do not restrict the number of callouts you can have in a year, and this was a very valuable point for me, bearing in mind that at first I had a very old car which broke down about once a week, and a firm which had a limit would have been totally useless.
Each time, they have turned up and got me home, without complaint. Most of the mechanics have been polite and friendly. They have turned up quickly, and I have really had no complaint with the service which is why I renew year after year.
A couple of points are worth mentioning. On a few occasions I have had to call them out for a flat tyre, and to my absolute AMAZEMENT have been told by several of the mechanics that they do not carry a PUMP! I would have thought this was the one basic piece of equipment that every breakdown service needs to carry; a puff of air and I'd have been on my way!
The second point is that they automatically transport you home, because they do not have a roadside repair policy. This is a little bit irritating when maybe half an hour's labour could have fixed the problem; instead I have been dumped on a transporter and taken home, which is NOT where I needed to be at the time. No good getting recovered to my destination - how would I then get home?
The last occasion I called them was when the exhaust developed a fault. Instead of getting the tape out and fixing the hole, they recovered the car home. That was 2 months ago and the car has been stuck on the drive since - time has not yet allowed me to get the car to a garage and have one of their mechanics tape the thing up for me.
Having said that, they are still a good service and I shall stick with them for the time being!
I've been a Britannia member (well, included on my Dad's membership) for a few years and have needed help 3 times, in various parts of the country and the service has been impeccable. Response times are quick (despite me being male and therefore low priority) and the mechanics have always been friendly and helpful. I suspect the quick responses are due to the use of local recovery services, so there's usually somebody nearby. Breakdown 1 - dead battery in Morecambe. I was leaving work one evening when my car just refused to start. I called Brittania, they told me it would be within the hour and sure enough the van arrived in 45 minutes. The mechanics checked the engine was OK, got me started and told me to drive around a bit to charge the battery, then to get the alternator checked when I could. Very good Breakdown 2 - the comedy moment (Morecambe again) My car had been feeling wobbly for a couple of days, and on the way to a garage I found out why when the nearside front wheel fell off at a junction. A phone call and 30 minute wait later, the mechanic arrived, checked the wheel, the brake disc (as I'd had to drive a short distance on it to get out of the way of other people) and the wheel nuts, which turned out to have worked loose. He impressively managed to get the wheel back on (you try getting a jack under a car sitting on its brake disc right next to a kerb) and tightened the nuts up properly. Breakdown 3 - beyond the call of duty on the M40 and in Surrey I was driving down from the midlands when the engine died and the temperature gauge went way up into the red. In the fast lane of the motorway. Got another quick response, despite telling the operator that I was on the northbound carriageway when I was in fact going south. The recovery man diagnosed my broken fanbelt and as he didn't have the right size replacement took me the remaining 50 miles of the journey to my girlfriend's hou
se. The next morning I went to the local car spares shop and bought a fanbelt which despite my best attempts I could not get to fit. I tried my luck and called Britannia, a mechanic arrived in about 30 minutes, tried and failed to fit the fanbelt, discovered that the shop had sold me the wrong sized one, drove me to the shop to swap the belt for the right one and fitted it, showing me how to do it for future reference. Bear in mind that this wasn't a breakdown I called them out for, just me not being able to do the repair myself. Amazing service.
I have been with Britannia Rescue since I started driving in 1983. I have used them many times over that period and they have always been fantastic. They don't have their own mechanics, they use mechanics from local garages. The longest I have ever waited for a recovery vehicle is 40 minutes. You won't believe the shortest wait. Before mobile phones were around, I was having problems with my car so I pulled into a service station to use the phone to ring Britannia. I walked back to my car and the Britannia man was waiting beside it! OK, it was a coincidence that he happened to be getting petrol at the same services when he was alerted to my plight, but I have also had recovery vehicles reaching me within 10 minutes on several occasions. The mechanics that have come out to me have always been pleasant and cheerful and have usually managed to get my car going again. Several times they have followed me for several miles to make sure I'm ok. On the occasions when my car has had to be taken home on the back of a breakdown truck, their trucks have been clean and tidy. When I recently broke down on the M23 at midnight, the Britannia control centre took my mobile phone number and kept calling me to check that I was ok and to ask if the rescue service had reached me yet. It really felt like I had a concerned friend at the end of the phone. I can't rate Britannia highly enough. I would never change to another rescue service.
Britannia Rescue may be one of the least well known of the breakdown organisations, and they obviously have much smaller marketing budgets than the AA or RAC, but what they lack for in size they make up for in quality. ~ THE COMPANY ~ Britannia Rescue is owned by the Civil Service Motoring Association (CSMA) which is a private, non profit making leisure and motoring organisation. (Membership of the CSMA is limited to those who currently work or have worked in the past for the Civil Service or an organisation with its' roots in the Civil Service). ~ CSMA DISCOUNTS ~ You do not need to be a CSMA member to join Britannia but as you will see from the price information below CSMA members do receive significant discounts. If you are thinking about joining Britannia my advice is to check first to see whether you are eligible to join CSMA. CSMA membership costs £15 per year and you will save more than this on the discounts from your first years membership of Britannia Rescue. To check to see if you are eligible to join CSMA you can visit http://www.csma.uk.com or telephone 0800 413 076. The Britannia Rescue website can be accessed either via the CSMA site above, or directly at http://www.britanniarescue.com. They can be contacted directly on 0800 591 563. ~ MEMBERSHIP ~ There are four levels of membership providing different levels of cover: 1. Rescue (Normal Cost £42.90; CSMA cost £N/A) – cover includes roadside assistance; recovery and accident recovery (to nearby garage); journey continuation; free legal advice; free caravan and trailer cover 2. Standard (Normal Cost £68.00; CSMA Cost £32.00) – cover as ‘Rescue’ plus relief driver. 3. Comprehensive (Normal Cost £91.20; CSMA Cost £49.00) – cover as ‘Standard’ plus Housecall. 4. Deluxe (Normal Cost £114.30; CSMA Cost £68.00) – cover as ‘Comprehensive
’ plus replacememnt car for up to 48 hours or assistance with overnight accommodation. Even at the normal cost these rates compare quire favourably with the competition. For example, the equivalent of the ‘Standard’ cover which costs £68.00 with Britannia Rescue would cost £75.00 with RAC and £80.00 with AA. ~ CALL OUT TIMES AND QUALITY OF SERVICE ~ I have had to use the Britannia Rescue service 3 times over the past 2 years. Once from home, once from work and once in between after a blow-out on the motorway. On all three occasions the call centre staff who took the call were helpful and efficient, the assistance arrived quickly (my waiting times were 15 minutes, 30 minutes and 35 minutes respectively) and the technician quickly and effectively diagnosed and fixed the problem. After every call out the company posts you a customer service questionnaire and freepost reply envelope which gives you the opportunity to rate all aspects of the service and to confirm how many minutes you had to wait before the recovery vehicle arrived. This attention to detail is indicative of the priority that the company gives to good customer care. I highly recommend them!
I have been a member of BRITANNIA RESCUE for the last ten years. I have had new cars in the last ten years until August last year when my Skoda Octavia was written off following an RTA and had never needed BRITANNIA RESCUE's services. In November my brother gave me a Vauxhall Astra (F Reg). The car has not been particularly reliable and has broken down several times. I managed to coax the engine back into life on several of these occaisions (I used to repair and rebuild the cars I had while I was in the Air Force). On four seperate occaisions I could do nothing with the car (ignition parts had failed or battery had gone flat). On these occaisions I called out BRITANNIA RESCUE and on all four occaisions they arrived fairly swiftly 15 minutes minimum and 45 minutes maximum (far quicker than the 4th emergency service when I was a member in the 80s, the average time then being2 to 3 hours!). On two occaisions I had to be recovered to my home and the other two occaisions I managed to carry on with my journey without any further problems. The guys who recovered me were all very efficient at diagnosing the fault. I am most impressed with BRITANNIA RESCUE and would recommend them for outstanding service and value for money.
When I recieved this years AA quote I was pleased to see I could pay via Direct Debit (so much easier dont you think?) Great I thought, I'll do that. So I read on, pen in hand ready to sign. As I got to the nitty gritty, I realised to my horror that paying by DD meant paying the whole whack in one go. Now I dont know about you, but once a direct debit has gone, and I've read the bottom line of my bank statement I tend to forget about it. Can you imagine how horrified you'd be to find you were £140 on your November 2001 statement, only to remember that you'd agreed to pay yuor AA membership by direct debit? DD is supposed to make bills easier to swallow, so I think the AA might have missed the point a bit here. I had a hunt around and found Britannia Rescue. They appear to be the only breakown service who dont mind you paying by direct debit. For £13.99 a month (a few pounds more than the AA, I admit) I get premium service - European cover, over night accomodation, courtesy car while min is being fixed, the works. I have yet to call on them (and never called the AA either) so I cant comment on their service, but if they are like Greenflag, who are also smaller than the AA & RAC, then I expect they will be great (fingers crossed I dont need to prove that!!) Check them out at http://www.brl.uk.com/