Good for Budget - I pre-booked a hire car last month for hire in January and they have just e-mailed to say they will be making a downward adjustment to deal with the recent reduction in VAT. I wasn't expecting that: a pleasant surprise.
Our use of Budget on our trip to the Isle of Bute went very well. Cheryl was fast and efficient at the airport when we picked our car up and Willie was there to meet us (again, like last year - see earlier review) when we returned to Glasgow airport. He again whisked us off to departures in no time flat, to save us a (longish) walk, with a cheery smile. He nearly ran over our luggage and my foot when he drove off, but hey, I was in the mood for a positive review! I have just booked online another 5-day car hire with these people out of Glasgow airport. The online booking was very quick and easy. I would definately recomment this service to everyone.
I rented a car from Budget Manchester Airport location last October. The location from arrivals was easy, and accessible with 2 kids myself my husband and 2 trolleys of luggage.
The que took a good 20 minutes, but I have experienced worse in Spain and overseas, I expect it, however one member of staff was not really enough for such a large Airport with countless flight arrivals and departures.
Our booking was re-checked with us, and was straight forward and correct, we were given the pre rental checklist detailing damage already on the car, we checked it against the car and drove off happy.
The car was clean inside and out, though we did find a previous customers cd in the player.
When returning the car, again there was a long que for the desk, my husband asked another member of staff who appeared to be bringing cars round if there was a drop off box for the keys, we were told there was not, time was now becoming a major factor as 30 minutes on we still had 4 customers in front of us, and there was only one member of staff on the desk receiving and issuing rental cars. Another 22 minutes and we completed the hand over, mentioning the damage that had previously occured on the car, and enquiring why there was not a key drop facility as we had only 15 minutes left before check in closed. The surly lady behind the dek told us there was a key drop behind the office building, we told her the man in the car park said there wasnt one and this would have been ideal as we were now late for our flight, she shrugged and we left.
Checking our credit card statement 3 weeks later I found we had been charged £550. I called to query this and was told a complaint was logged and would take 14 working days to be followed up at the Manchester Airport branch, you cannot contact them directly. I called in December to follow up to find the first complaint had not been properly logged, so did it again, called at the begining of Jan, to be told I had to prove we had not damaged the car, as it was not the responsibility of the car hire firm to prove, luckily I still had the pre rental inspection docket, I scanned it and emailed it to customer services, now they are saying more damage has occured to the vehicle. I recieved by email a list of the repairs and expense. I have been charged for the previous damages, as well as the non existant damage I was supposed to have made to the car. I have referred the complaint on, but now have heard many such stories and wish I had better protected myself, it takes time but do do do get a member of staff to check every inch of the car on handover when leaving and returning the car, if this is not possible due to office hours, take photos date stamped of every inch of the car. I cannot emphasise enough how important this is, I have rented many cars in many locations and have learnt a very expensive lesson, though I am hoping as my complaint has been referred to another department that perhaps I wont be the full £550 out of pocket, what has most upset me, Is that I am an honest hard working person and followed the terms and conditions to the letter and did not cause any damages. I implore anyone renting a car with any company to demand a full handover with a member of staff as this is a nightmare that is costing me a fortune.