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DHLNewest Review: ... on the 20 hour phone calls you make. A few weeks ago ago we had the stupidity to use DHL again and this is definitely the last time they will ever get a penny of our money. After chasing them up, sending them emails (Which I will go on to tell you about) the parcel finally came a week late. Apparently they had "tried" to deliver our parcel and yet again they say we were out... uh huh. ~~ Communication ~~ DHL have fantastic communication - with themselves. We sent an enquiry email after our parcel didn't turn up when it was supposed to and a week later a response comes in... if you provide us with your tracking number we can ... more |
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by - written on 21/11/09 (Very useful, 54 readings)
Rating:
Who better to review than a courier most people will have had the misfortune to encounter? ~~ DHL ~~ This is where you're supposed to babble about the company and the services they provide, however, all I can describe here is the service they CLAIM to provide. They are basically a courier that will (supposedly) collect a parcel and deliver it to the recipient within a set amount of time. This can be a same day, next day, within a week or international. I'm sure they offer many more services than this but you can find it all at DHL.co.uk. ~~ What they ACTUALLY do ~~ Well we've had the inconvenience of using DHL a number of times ... Read the complete review
by Melanie - written on 02/11/09
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Absolute rubbish. I live in a flat and DHL wont leave a card at flats - though I did not know this as I'm not a mind-reader. Besides which, there was someone home all day both times they say that deilvery was attempted. Despite calling twice and emailing twice to arrange re-delivery to a more convenient address I still haven't received my parcel (7 days after the next day deliver was due). Their service is a joke - would not use them, or the website I purchased from, again because of this experience.
by - written on 02/11/09 (Very useful, 61 readings)
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I have just switched to DHL last week since the Royal Mail strikes took place and found them to be a good courier service. The service was fantastic by DHL and I found out they offer cheaper prices than other couriers. The only downside is they start work at 9 every day which means they do delivery less parcels each day than other couriers. You can arrange for your parcel to be picked up online. I arranged for my parcel to be picked up online and I got it picked up straight away the next day. The service was fantastic somebody came and picked it up and got my signature. I had it arranged to send to a family member who got it the next day at 9.30. The service ... Read the complete review
by - written on 26/08/09 (Somewhat useful, 138 readings)
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What can I say - outstanding! I switched to these guys from TNT, because they are less expensive. Unfortunately they do not have a before 9 service, but I have nothing but praise for their before 10am. The driver is polite, courteous, punctual, well dressed and smart. He arrives usually before 9am (which is lucky). He rings my bell, always asks me how I am and we have two minutes of idle chit chat while I receive my goods. He is always smiling. What a refreshing change to the norm, and I have had virtually every delivery company over the years. Service is everything to me, and to have a polite driver really does make the difference. DHL also offer an evening delivery - ... Read the complete review
by Annoyed - written on 21/08/09
Rating:
Terrible!!! I had garuntee 2-3 day delivery I did this on Sunday so that I would for sure have it before the weekend came around.
Did that happen ? NO. By friday it said it had arrived in my city at 5am. SOMEHOW I didn't get it until Monday the next week.
When I called to see if they could get it to me Friday - I told them it was already late and I didn't want to wait till Monday but the lady told me it was just on time - I think i know what I paid $55 in shipping for lady.
Will never count on this company again.. --- DO NOT USE THEM IF YOU NEED YOUR DELIVERY ON TIME

