I ordered plumbing supplies from an online company who use DHL. I am having work done on my house and the builders are there all day, which is completely fine for all other couriers but not DHL.

DHL refused to deliver to anyone but the home owner. As I am not there during the day that is impossible. DHL's phone service is automated. So you can get a redelivery, but what's the point if they wont hand over the goods! You can't speak to a person. They have no local branch to collect from - only something 20 miles away that I can't get to during the day.

I have tried email to get redelivered to another address... so far I have just had an automated email - so I don't know if that will work.

Complete and utter RUBBISH!

The online company I ordered from were good - but I shan't order from them again because of DHL