Newest Review: ... noch etwas dauern kann und dann wurde mir gesagt ich müsste mich an die Dubai DHL Niederlassung wenden. Diese Art von Service ist soll d... more
traumatisingly bad service
Author Name: Miss Lou
Advantages: some really polite customer service staff. your parcel might get there.
Disadvantages: everything else.
I've been greatly let down. DHL has terrible communication, no notification that parcel arrived, i had to chase it up myself. When i tried to arrange re-delivery, wrong information was given. so despite paying money to have my passport delivered in 5 working days, 8 days later, i still dont have my parcel and they don't do Saturday delivery. It's appalling service glossed over by good but unhelpful telephone service. I ewill never use again, unless it is something n on urgent and i dont mind losing. do not ignore the negeative reviews which is what i did. What frightens me is i ignored the fact that when i used them to send a parcel, their agent wrote the wrong details on my delivery slip but luckjily the parcel got where it needed to get but i was not so lucky on the return, i still don't have my documents,
Summary: Not reccommended for important parcels.