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DHL - only positive experiences from this courier
Member Name: julwhite
Advantages: Really efficient and helpful
Disadvantages: More accurate delivery time estimate would be useful
Having just written a negative review about my experiences with Parcelforce, it reminded me of the service that I've had from DHL in the past. This is therefore a review of the delivery company DHL, based on around 15 deliveries I've had with them over the last 18 months or so.
I understand that different people have very different experiences with the same company, possibly because of different staff or different franchises in some cases. I haven't generally had any problems with delivery companies in recent years, Royal Mail have also been good, just my negative experience with Parcelforce.
The first time I had a delivery from DHL, the driver was very polite, got me to sign for the parcel and chatted happily away whilst waiting. He also offered to carry the parcels from the main entrance of the block into my flat, which is a short distance, but was appreciated. I thought everything was efficient, the sender had used a 48 hour delivery service, and I was able to see by tracking when the order had been sent for delivery, so I had a rough estimate of when it would arrive.
By the third time I had a delivery with DHL, it was the same driver, and he politely asked if he might be able to deliver at around 8 in the morning in future, as I was near to the depot and he could then drop my parcels (which were a bit bulky) off. I agreed to this, it was convenient to know when the parcels were delivered, and I was happy it was useful for both parties. Thereafter, the driver loyally arrived spot on time, so that there was minimal hassle.
On one occasion I wasn't able to be in for the delivery, and it was I understand a different driver. I could see they had tried to deliver from the failed tracking. I tried to phone the Norwich depot but didn't have a four digit code that I needed, as this was on the failed delivery card they'd left, so I sent them an e-mail asking if they could possibly deliver the next day, not sure if they'd reply.
The depot responded within around an hour saying that they could of course deliver the next-day, or if I wanted, if I e-mailed them back to confirm, they'd be able to send the items back out that evening. I thought this was superb customer service, far beyond what I'd expected.
In summary therefore, I was always very pleased with DHL. The driver was polite and friendly, and I found the service really efficient. I never had any breakages or losses, and I was always really pleased with the service.
The only negative comment I'd say is that some couriers now are able to provide a more accurate estimated time of arrival, even if just "morning" or "afternoon". In my case, the driver delivered to my at a similar time, but otherwise I might have had to wait in. Hopefully in future their on-line tracking might be able to give a bit more accurate delivery estimate time.
Overall therefore, from my experiences of DHL, they were really helpful. It could just be that I got lucky with the local driver, but I was never let down by the service.
Summary: My experiences with DHL were really positive
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