Newest Review: ... parcel's whereabouts, was told it'd be delivered today, so I had to cancel some errands to wait at home all day long, what a fool I am! Again, no one called, nothing has been delivered. So I had to call the local Fedex again, this time the staff told me their driver had some difficulties finding our address this morning, can you believe it?! Ok, after 3 failed attempted deliveries, he can't find our address? If he can't find us why doesn't he just give me a call or something? I got just so angry and yet, the staff offered no explanation, no apology nothing! At last I contacted Fedex customer service. Oh boy I really wish I didn't make th... more
Customer FedEx Reviews (25)
by Anna - written on 08/02/13
Charged me incorrectly and been trying to resolve for 2months! Rude customer service reps. They all tell you something different. Rip off 'admin' charges. Stay away!!!!!
by Grace - written on 12/09/12
A friend sent me a parcel 2 weeks ago via Fedex from abroad, was told the parcel should arrive in 4-5 days. Well after 2 weeks I still haven't got it! Checked on Fedex Uk website, it shows they have already tried 3 deliveries but all failed! I just can't believe it!! I was at home all day on the second delivery day. And didn't get any 'sorry we missed you' card or any phone calls!! Yesterday I called the local Fedex Centre to check my parcel's whereabouts, was told it'd be delivered today, so I had to cancel some errands to wait at home all day long, what a fool I am! Again, no one called, nothing has been delivered. So I had to call the local Fedex again, ... Read the complete review
by Daisykins64 - written on 27/04/11
What an appalling service. I was told by the company I bought goods from that there was no problem with me being out if their courier could leave the goods in my unlocked porch. I said if this couldn't be done then I was abandoning the order. I was assured this was fine and I'd have my goods within 2 days. Sure enough FedEx tried to deliver when I was out but instead of leaving the goods in my porch they left a calling card. I rearranged the delivery via their website for the next day and left additional instructions to leave the goods in my porch. Their website confirmed this was all in order. I returned home at 3:30pm the next day to no goods... ... Read the complete review
by Andzelika - written on 26/01/11
i was all day at home waiting for delivery and tracking on internet,16:00 was on van for delivery then 20 min later on website comes that i refused to take my delivery!! when rang to depot they said that the driver was ringing my doors and the person who answerd the doors sait nope i didnt expect anything thats not my name on parcel! traid to tell fedex costumer service that they traid to deliver to wrong address coz i am home and waiting so... tomorow mabe if i`m lucky!
by karl - written on 05/01/11
This story would be funny if I got my package. I track package and phone fed ex uk. Where's my package? I'm then told we had to hold it back for security reasons? On what basis I ask, random security. That's odd says I no its not say they. I get a strange load of bullshxx about security. I thank them for their explanation and dig deeper they don't like this but as a former counter terrorism expert I want the legal parameters of their search policy.Fedex then 2 hours later tell me its due to a broken conveyer. Liars, they picked the wrong person to lie to.I will never use them again.They did say they would upgrade my package to a day and a half late instead of on time. Fedex are pointless pathetic and witless.