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    30 Reviews
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      08.02.2013 19:25

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      Charged me incorrectly and been trying to resolve for 2months! Rude customer service reps. They all tell you something different. Rip off 'admin' charges. Stay away!!!!!

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      12.09.2012 19:27

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      Don't use Fedex UK

      A friend sent me a parcel 2 weeks ago via Fedex from abroad, was told the parcel should arrive in 4-5 days. Well after 2 weeks I still haven't got it! Checked on Fedex Uk website, it shows they have already tried 3 deliveries but all failed! I just can't believe it!! I was at home all day on the second delivery day. And didn't get any 'sorry we missed you' card or any phone calls!!

      Yesterday I called the local Fedex Centre to check my parcel's whereabouts, was told it'd be delivered today, so I had to cancel some errands to wait at home all day long, what a fool I am! Again, no one called, nothing has been delivered. So I had to call the local Fedex again, this time the staff told me their driver had some difficulties finding our address this morning, can you believe it?! Ok, after 3 failed attempted deliveries, he can't find our address? If he can't find us why doesn't he just give me a call or something? I got just so angry and yet, the staff offered no explanation, no apology nothing!

      At last I contacted Fedex customer service. Oh boy I really wish I didn't make that call! The guy blamed me for not being able to take the previous deliveries, when I asked 'why didn't I get any card', he said 'I'm not responsible for answering your questions. you should contact the local Fedex office'. When I asked 'why didn't the driver call', he said 'maybe he doesn't have a phone, they don't have to carry a mobile at work.' Ok what he said makes no sense to me. Sometimes a phone call can solve this kind of problem much easier and quicker, but...... Anyway, the guy was very rude and arrogant, no apology and nothing, a really bad customer service experience. I mean if you work for Fedex customer service you should take the responsibility to help the customers, but nonono, it was according to him 'not my business'! I mean even if you can't help, at least you should be nice to the customers.
      I always shop online so have dealt with quite a few delivery companies, my advice is DON'T USE FEDEX(uk) and Yodel. Totally rubbish!

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      27.04.2011 10:05

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      Do not use FedEx

      What an appalling service. I was told by the company I bought goods from that there was no problem with me being out if their courier could leave the goods in my unlocked porch. I said if this couldn't be done then I was abandoning the order. I was assured this was fine and I'd have my goods within 2 days.

      Sure enough FedEx tried to deliver when I was out but instead of leaving the goods in my porch they left a calling card. I rearranged the delivery via their website for the next day and left additional instructions to leave the goods in my porch. Their website confirmed this was all in order.

      I returned home at 3:30pm the next day to no goods... no attempted delivery. I phoned them to complain. I was flippantly told that there was no way I'd received the goods this day (Thursday), the earliest they could deliver was the following Tuesday (Easter weekend was inbetween)! I was livid. Why, I asked, did their website confirm yesterday that goods would be delivered this day. "You must have given the instruction late in the afternoon after our cut off". Actually 4pm, but surely the website should have explained about the 'cut-off' and/or refused my request?! She stated goods would be delivered on Tuesday.

      On Tuesday, I checked their website at 10:30 and could see no activity with regards to my delivery. Warning bells rung and I called them again. "It's not been sent out - I'll call around a couple of drivers and see if they can deliver it on their way home this evening?" Who has ever heard of such a thing?! Why was the package not on the truck already, as agreed? She said she'd call me back.

      By 3:30pm I'd had no delivery and no phone call. Back on the phone, extremely angry. The lady sheepishly apologised for no call back and said a driver will deliver on his way home and the goods would be with me by 6pm.

      Yes, it finally arrived at 5:50pm. The goods were damaged in transit!

      I have now sent a major complaint to the company I purchased the goods from. I don't expect to be charged £15 for 48 hour delivery, only to receive them over a week later. DO NOT USE FedEx!

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      26.01.2011 23:13

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      i was all day at home waiting for delivery and tracking on internet,16:00 was on van for delivery then 20 min later on website comes that i refused to take my delivery!! when rang to depot they said that the driver was ringing my doors and the person who answerd the doors sait nope i didnt expect anything thats not my name on parcel! traid to tell fedex costumer service that they traid to deliver to wrong address coz i am home and waiting so... tomorow mabe if i`m lucky!

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      25.01.2011 12:36

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      better to avoid them

      I can only repeat what other reviewers have said. I eagerly follow my parcel's progress from the USA through to the local depot in 3 days and then it all falls down when their driver cannot find my house and I have wasted day waiting for him. Now I am wasting a second day waiting for him without any certainty that he will show up. What is really galling is that I have paid £50 for this "service?" I spoke to the depot clerk on the phone and said that if he could have a cheque for £20 waiting for me I would pick the item up myself. "We don't do that" was the response. Like another reviewer I would not order anything from a firm which uses this carrier and certainly would not use them to transport my goods. A new name on your vans isn't a magic solution to major problems.

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      05.01.2011 19:32

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      This story would be funny if I got my package. I track package and phone fed ex uk. Where's my package? I'm then told we had to hold it back for security reasons? On what basis I ask, random security. That's odd says I no its not say they. I get a strange load of bullshxx about security. I thank them for their explanation and dig deeper they don't like this but as a former counter terrorism expert I want the legal parameters of their search policy.Fedex then 2 hours later tell me its due to a broken conveyer. Liars, they picked the wrong person to lie to.I will never use them again.They did say they would upgrade my package to a day and a half late instead of on time. Fedex are pointless pathetic and witless.

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      23.12.2009 20:38

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      I'll now be checking all websites I order from and if they ship FedEx, consider not ordering at all.

      FedEx delivery is really where I get upset. A recently ordered package was mishandled in the worst way I've see yet. He/she arrived first at the back of the house by our garage, an easy mistake with our neighborhood set-up, but rather than simply walking around to the front door and leaving the package there, they THREW the package over a fence into our NEIGHBOR'S porch! The package is dented and the contents were fragile. This is completely unacceptable from the stand point of a consumer.

      USPS and UPS are both much easier to deal with. Not only can they find my front door but also allow me to pick up packages at their warehouse if it needs a signature and I miss all their delivery attempts. FedEx just ships it back to the sender since you can't pick it up yourself.

      It's coming to the point that even if I really want something and it has to be delivered, I won't bother ordering it if it's shipped FedEx since it's unlikely I'll get it anyways.

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      02.11.2009 13:04
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      The number one choice for me

      Wow! There are some really negative reviews about Fedex on here. I worked for 4 1/2 years as an office manager at a company and the only company I would use for international couriers was Fedex and never had a significant problem with them.

      Fedex provides a professional and efficient courier service both internationally and for domestic shipments of all sizes. They offer various time frames for delivery from next day by 9am international courier to longer transit times. You obviously pay for the speed and it can be very expensive if wanting a delivery for the next morning (e.g London to New York would cost £30+). That said, they have always deliered on time and nothing has ever gone missing.

      Ordering is easy and can be done either by phone or internet. Customer care has always been of a high quality and the people who pick up and deliver items have always been very pleasant and personable.

      The only slight problem I had was once when they had trouble finding an address. in this instance they held and redelivered the package numerous times at no extra cost. I never got to the bottom of who was at fault for the delivery delay as it was a delivery to a remote farm in France and the occupiers claimed the delivery never came, and Fedex claimed no-one was ever in. Either way, it got there in the end.

      This aside, I haven't had any trouble but then again most shipments have been from London to major international cities, so perhaps the France incident is indicative of the service to more remote destinations.

      I suppose my advice would be that they are excellent for pick-ups and deliveries to major cities mainly because this is the bulk of my experience with them.

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      24.10.2009 07:31
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      Worth using for large and heavy items

      FedEx is the modern hip and trendy name for a company that rebranded in 2000 after years of its actual name being abbreviated to this from Federal Express.

      FedEx do one thing and one thing only and they do it well. They are a shipping agent. They collect a package from a customer in person and transport it to a specific recipient in person. No trips to Post Offices or collection points. FedEx come to you (unless you choose to go to them and make prior arangements to do this). Unfortunately as an irregular user you have no control over precisely when this will be beyond it being on a specified date betwen 7am and 7pm. If on the other hand you use the services of FedEx on a daily basis then you'll have a regular collection time.

      For small items FedEx aren't cheap but they do track the shipment over its entire journey and make these details available to the end user so that you know if your parcel is in transit and if so from which branch. You also know if its out for delivery and most importantly when it has been delivered an electronic signature is almost immediately available. The system is constantly updated.

      Finding out prices is however like getting blood from a stone. Without an account pricing information isn't available. Even once you've set up an account the prices vary dependant upon size, weight and distance and most importancy the volume of parcels you send via them The more you use them the cheaper they become which isn't great news if you're only an occasional user. Some of the figures they come up with are astronomical. It would in some instances be cheaper to drive the item in question the 50 miles or so in person.

      Like all things theres usually a cheaper and a simpler answer. If you use the services of a intermediary like Parcel Monkey (£1 per transaction cashback from Quidco), Parcel2go or Interparcel then you get the bulk user discount and a fixed price immediately availble plus a choice of shipping agents to enable you to find the most suitable service for your needs at anything up to a third of the cost you'd pay using them direct.

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      05.10.2009 22:26
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      Does not instil confidence in having items delivered

      Ordered a camera lens from what I thought was a UK shop on Amazon.co.uk turns out it was in the USA, but that's not the point, what is the point is that the lens was picked up by fedex in New York on the 30/09/09 arriving in the UK on 01/10/09 and on the local fedex van for delivery on 02/10/09, at 16:10 I saw the fedex van drive past but no delivery by the time it reached 18:00 I assumed it wasn't going to arrive and phoned the customer service number, 08456, found after the live chat option required a company name, as soon as I said why I was phoning they disconnected the call.
      I then searched and found a local number for the depot and customer service, I phoned the customer service number on Saturday morning and was put through to the Leeds depot where i explained that the address was hard to find and gave both my home and mobile number to be passed to the driver in case he couldn't find the address on Monday.
      Monday I check the tracking number and it says the parcel is on the van for delivery so I wait for the call from the driver asking for directions, no call to either number was made and at 17:57 the parcel is logged as back at the depot marked as incorrect address.
      It is now going to take another call and I am not going to wait in another day I am going to the depot to collect the parcel whether they like it or not but they will be getting a call to know I am coming to collect the parcel

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      28.08.2009 15:17
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      FedEx are useless

      I've found FedEx to be shockingly bad.

      A couple of years ago I waited in all morning for a delivery. It didn't come. I checked on the website and it said they had tried to deliver but noone had been at the delivery address. I contacted the helpline. They said that the computer said that the driver had tried to deliver. I said I knew what the computer said but it wasn't true. I pointed out that I was actually there in the house all morning, waiting for the delivery. I also pointed out that if (as was just remotely possible) I hadn't heard the door bell then a card should have been posted through the door, but this had not happened. The customer 'help'line person didn't seem to think that any of this was relevant and just repeated that the computer said the driver had tried to deliver. He told me they'd try 'again' the next day.

      The exact same thing happened the next day. The invisible delivery driver rang inaudibly on the bell, posted an invisible card through the door and reported back that an attempt to deliver had been made.

      The product was then returned to the sender (in the USA). Fortunately they refunded my card payment.

      My impression of FedEx? Lying, useless scum.

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      02.07.2009 20:12
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      Too many packages to deliver Drivers have no time for signatures.

      Your review
      Worst choice for shipping products‎ - doubleecho‎ - Today
      FedEx has put too much on the shoulders of their drivers. These guys have so many packages to deliver that they can't wait around, even a few minutes after ringing a doorbell for a signature.

      Here is a good example. I ordered some products and mistakenly chose the default option, signature required. Which should not be a problem given that someone is usually home at my house. The first delivery came in a narrow window when I was dropping off someone at the train--I was gone 15 minutes, but it was enough. I called to see if I could sign the door tag and get my order. I was told no, someone at the house had to sign for it. WTF? Why can't I sign the door tag? The next day, my girl was sunning herself in the back of the house and did not hear the doorbell. I called again and complained. I posted a huge sign on the door to ring the bell and wait a few minutes. This time the guy came earlier than expected, my girl was in the shower for 5 minutes and didn't hear the bell. When it didn't come, my girlfriend called and FedEx agreed to make another delivery attempt the next day--they put the box on the van, and this time the driver took it off. So it was all a lie. They would not make the attempt, nor did they notify me they would not.

      Both my girlfriend and I both stayed home to be sure someone was home to answer the door. It never came. I wasted a day waiting. Now, with a holiday weekend coming up, the next delivery is on Monday--four days from now. What should have been a two day delivery, is taking weeks. For me to pick this up would be a 60 minute drive each way--2 hours plus a lot of gas to pick up what I paid to have delivered.

      Compare to the US Post Office-- a pick up is less than a five minute drive. UPS is about a 15 minute drive for a pickup. FedEx? What are they thinking with 2 hours round trip to pick something up?

      What FedEx should do. If the signature requirements must be met in such a narrow way, they should have an option for the receiver to waive the signature, by signing a door tag. If a signature is hard to get, they should make a second attempt each day if no one is home. If an item is placed on the truck-the driver should not take it off again without making an inquiry about it. Whoever is responsible for putting it back on the truck should attach a note to it. I just learned that a note was put on the package, and the driver chose not to delivery it. Now I'd like to know who the driver was--he should be fired.


      Finally, if I was the manager of this FedEx Office---this means you Chris in Wallingford, CT, I'd personally deliver it if my people screwed it up so many ways.

      Chris is not a good manager or he would have taken my number, gotten the package, coordinated a time to meet, and personally delivered it--that is customer service.

      My advice to anyone is this: use UPS or the US Postal System. The Postal Service works great and is cheap and pretty fast. I know my Mail Carrier by name. UPS has built in insurance, so leaving a package at the door is never a problem, and they are faster than FedEx, delivering many packages a day early.

      One reason I chose the default FedEx signature option was because I was concerned that I might not receive my products and did not see an insurance option.

      FedEx is good for documents and between businesses where there is a receptionist. For home delivery--FedEx sucks.

      The bottom line? I will never use them again. I'd rather wait a day than give these people any of my money. Never again will FedEx have the opportunity to screw me over.

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      24.03.2009 20:04

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      FEDEX VS UPS - A package was delivered to me via FedEx. I've received packages from UPS too so I have some noteworthy comparisons.FedEx made 3 morning delivery attempts at the same time of day. It hasn't occured to them that they may have better luck trying other time slots like 12-3pm or 3-6pm like UPS. The policy states 3 delivery attempts must be made before it is held at the FedEx facility. What a waste of resources and energy. UPS policy is you can call the number on the door sticker to have the package held after the FIRST attempt. MAKES SENSE. UPS wins on common sense alone!

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      02.12.2008 01:30

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      poor communicatoin within company, unhelpful solutions

      My package was shpped to the wrong address (the company that sent it somehow sent it to my old address instead of my new one (where packages have been shipped before). I called FedEx and was told that they would need the company that shipped it to call in order to change the address. I had the company call and they were told I have to go pick it up (30 minutes away from where i live). I called FedEx again and they said they would try to get it held at the shipping center for me but that i would need to call at 8:30 to make sure it hasn't been delivered to the wrong address. I told him I am a teacher and that i don't have planning until 12:00 and that there is no way I can call until then. He just repeated the same thing.and got off the phone.

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      10.10.2008 19:09

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      A bunch of brainless idiots, with a van and a fancy name>

      I don't know who the FEDex employee was that wrote about the long hours he worked - but they certainly need him at the Poole (UK) branch. Why? - well he appears to be the only Fedex employee with two working brain cells.

      What a total load of tossers they are. Even their Operations Manager Paul cannot get through to the numskull delivery drivers. How hard can it F***king be to understand an instruction "leave it on the bench around the back" but no - too difficult for Brainless Barry or whatever his name is.

      Hang on perhaps the ape population is not so much at risk from climate change removing their habitat, it's that they have all been kidnapped to work at Fedex UK.

      I understood care in the community was meant to enable brainless idiots to live with help and support from the local community - not give them a delivery van, a uniform to absorb the spilt ketchup from their roadside McBurger, packages worth thousands of pounds and a list of delivery instructions too complicated for them to understand with their limited ability.

      Fedex UK is living proof that just because something works in USA doesn't mean it will work over here - shut them down and put them out of their misery.

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