FedSUCKs (FedEx)

Member Name: NightSailor

Product:	FedEx
Date:	02/07/09 (41 review reads)
Rating:

Advantages: None

Disadvantages: Unreliable. Drivers don't have time to wait for a signature so they don't even try.

Your review
Worst choice for shipping products‎ - doubleecho‎ - Today
FedEx has put too much on the shoulders of their drivers. These guys have so many packages to deliver that they can't wait around, even a few minutes after ringing a doorbell for a signature.

Here is a good example. I ordered some products and mistakenly chose the default option, signature required. Which should not be a problem given that someone is usually home at my house. The first delivery came in a narrow window when I was dropping off someone at the train--I was gone 15 minutes, but it was enough. I called to see if I could sign the door tag and get my order. I was told no, someone at the house had to sign for it. WTF? Why can't I sign the door tag? The next day, my girl was sunning herself in the back of the house and did not hear the doorbell. I called again and complained. I posted a huge sign on the door to ring the bell and wait a few minutes. This time the guy came earlier than expected, my girl was in the shower for 5 minutes and didn't hear the bell. When it didn't come, my girlfriend called and FedEx agreed to make another delivery attempt the next day--they put the box on the van, and this time the driver took it off. So it was all a lie. They would not make the attempt, nor did they notify me they would not.

Both my girlfriend and I both stayed home to be sure someone was home to answer the door. It never came. I wasted a day waiting. Now, with a holiday weekend coming up, the next delivery is on Monday--four days from now. What should have been a two day delivery, is taking weeks. For me to pick this up would be a 60 minute drive each way--2 hours plus a lot of gas to pick up what I paid to have delivered.

Compare to the US Post Office-- a pick up is less than a five minute drive. UPS is about a 15 minute drive for a pickup. FedEx? What are they thinking with 2 hours round trip to pick something up?

What FedEx should do. If the signature requirements must be met in such a narrow way, they should have an option for the receiver to waive the signature, by signing a door tag. If a signature is hard to get, they should make a second attempt each day if no one is home. If an item is placed on the truck-the driver should not take it off again without making an inquiry about it. Whoever is responsible for putting it back on the truck should attach a note to it. I just learned that a note was put on the package, and the driver chose not to delivery it. Now I'd like to know who the driver was--he should be fired.


Finally, if I was the manager of this FedEx Office---this means you Chris in Wallingford, CT, I'd personally deliver it if my people screwed it up so many ways.

Chris is not a good manager or he would have taken my number, gotten the package, coordinated a time to meet, and personally delivered it--that is customer service.

My advice to anyone is this: use UPS or the US Postal System. The Postal Service works great and is cheap and pretty fast. I know my Mail Carrier by name. UPS has built in insurance, so leaving a package at the door is never a problem, and they are faster than FedEx, delivering many packages a day early.

One reason I chose the default FedEx signature option was because I was concerned that I might not receive my products and did not see an insurance option.

FedEx is good for documents and between businesses where there is a receptionist. For home delivery--FedEx sucks.

The bottom line? I will never use them again. I'd rather wait a day than give these people any of my money. Never again will FedEx have the opportunity to screw me over.

Summary: Too many packages to deliver Drivers have no time for signatures.