Fiat

Dec last year my key snapped in the boot. I was told that the blanks had to come from Italy. Jan they arrived and I was told that it worked on a 3 key system - the sensor would look for the master key then two others when coding. The dealer told me that he may be able to use the stub of the old key thus saving me £55. This worked and he cut one blank then I paid by Visa. We went to the car and the sensor did not recognise the key he had cut. I told him I was not happy as he had just taken £55 + vat from me. He basically shrugged his shoulders. I contacted Visa who said they would look into it. They did not uphold the dispute and want payment. I contacted the ...  Read the complete review

This review refers to a branch of FIAT in WEST Kent: The fiat range of cars are fairly good. The build quality is reasonable, and the rustproofing is good. The styling is fairly modern, but it could be better. Reliability is down to luck. Some fiats are very very reliable, whilst others are on ebay for "spare parts" within five years. I had a fiat for some years. I purchased it from new, and I loved the car. The sales department were "friendly" when I parted with my money. That's where the "friendliness" stopped. Their attitude changed once I had bought the car. They were not interested in problems, and even ...  Read the complete review

My wife bought a Punto there about 18 months ago. Sales team are fine and the only problem we found was that the spare key wasn't programmed and we couldn't start the car and the AA (Fiat membership) managed to sort it out as a last ditch effort. At the showroom they made our 2 young sons very welcome whilst all the forms etc were being sorted out. The salesman we dealt with, Russell Palmer, even gave one his bannana! And he gave them a model car each. Can't speak for the service department as we used Perrys in Amersham for the 1st service as they're much nearer to us. They were expensive but OK. Generally speaking the service ...  Read the complete review

I bought a one year old Fiat Seicento 1.1 Sporting (Schumacher Ltd. Edition) from Thames Fiat in Slough (just 1/2 mile from Fiat's UK Headquarters). Like most reviews on Fiat dealerships, I too can't complain about the Sales department. They were honest and did their job efficiently and professionally. I even praised them in a questionnaire the salesman handed me when I collected the car. The Aftersales care is utterly cr*p. So much so that I would strongly recommend anyone considering buying a Fiat, especially from Thames Fiat in Slough against the idea. The problems began when there was a problem with the fuel supply. The fuel gauge had ...  Read the complete review

Firstly I'd like to make the point that this rant is about the service given by Hylton of Worcester, the Fiat dealership that my car came from, rather than Fiat as a whole. I can only hope that my experiences aren't typical of the quality of customer service that Fiat provide. ***** This whole saga started about a month ago, when I decided to start looking for a new car. Firstly I took a test drive of a second hand 106 at the Worcester Peugeot dealers. This went without a hitch - I phoned up and said I wanted a test drive, turned up, handed over my driver's license, took the keys, and went for a spin, with my Dad in the car for a second ...  Read the complete review