No help from Fiat (Fiat)

Member Name: Taff

Product:	Fiat
Date:	03/05/09 (36 review reads)
Rating:

Advantages: None

Disadvantages: Too many to list

Dec last year my key snapped in the boot. I was told that the blanks had to come from Italy. Jan they arrived and I was told that it worked on a 3 key system - the sensor would look for the master key then two others when coding. The dealer told me that he may be able to use the stub of the old key thus saving me £55. This worked and he cut one blank then I paid by Visa.

We went to the car and the sensor did not recognise the key he had cut. I told him I was not happy as he had just taken £55 + vat from me. He basically shrugged his shoulders. I contacted Visa who said they would look into it. They did not uphold the dispute and want payment. I contacted the main Fiat dealer several times and they tell me that they have phoned the dealer who will phone me back. The latest was in early April when they told me that he was going to write a letter. It must be some letter as it's not yet arrived. This shows that once you have bought a Fiat, you are on your own. Any help is a bonus.

Summary: Don't use LC motors and don't expect help from Fiat