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15 Reviews
  • Zero Customer Care
  • Zero Customer relations
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    15 Reviews
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      28.09.2013 19:31

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      Don't go anywhere near, you have been warned!

      Called me out of the blue as I was a previous customer to say they were opening a new supersite in Millbrook and had vetted my car as ideal stock as they were needing 400 cars. Asked specifically whether their purchase was contingent on me buying another car from them and was told emphatically that they would appraise and buy at a fair market price with no strings attached. Fast forward 2 weeks, got the car valeted, drove 20 miles to their nearest site for appraisal. Sales rep made all good noises about my car which is a very good one (only selling as I've had a car restored to use and it is now ready). Even printed off an independent Glass's Guide valuation for it at £4,200 and this is for a low mileage car. Despite their assurances that pulling me in was not a scam when they tricked me in there, surprise, surprise they suddenly lost 100% interest as soon as the rep told his boss that it was a straight sale (of a good quality car sold to me by them just 18 months beforehand!). They obviously had a little procedure then to deceive their customer's by, in addition to the usual chin-rubbing over giving anywhere near the Glass's Guide (nb. the guide their Trade swears by when selling cars) value for my car, then refusing to give me any offer for my car at all! Clearly my lack of interest in buying a new car from them had suddenly evaporated all their feined interest. They wouldn't even risk me considering an offer whether it was 1p or less. Suddenly I was made to feel very foolish and my view of this company (before that I would have considered going back there but now would not touch them with a barge-poll and will be passing my experience onto many people as a result. You have been warned! (a no longer Imperial Car Supermarket customer).

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      14.12.2010 19:54

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      i got 2 flat tyres in the short time i had my new car as i had no spear wheel to put on i have to get help from a friend to get wheel fix. i call arnold clark to ordear up new spear wheel on monday 13/12/10 i was told it be in on tuseday 14/12/10 aftear 1100am i got no call and still no spear wheel not bad buy a new car and get no spear wheel my last car was in for mot and service it taken 1 full day and i still to go back to get parts where do you get good service for money it is not from arnold clark i feel i went to a back street garage

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      05.11.2010 23:54

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      go to a normal garage

      on 5th nov 2010, i have given my car vauxhall astra for service & mot, when the service is done & i drove away, just after driving 20 mins away, the car shows indication of coolent level, car started making bad noises, i call the service station & they say bring on monday we will see then. So i stuck on half way, i have job to go next day, how i will go. uptill service everything was fine, after service engine start making funny noise, fan doesnot stop even after switching off engine,, i dont know whats wrong.Icame to arnold clark just because of its reputation, i will never come back in future, just repair my car thats it. On your website you havent put whats included in 32 point service, if you have to charge for everything seperately, why you make fool of customers. if i have to buy the engine coolent from shop, after getting service done, what are you charging for, pay back my money & waste of my time.

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      23.08.2010 14:10

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      Summary: "Wanted to say a big thank you to the staff at Burton who were brilliant today."

      "Wanted to say a big thank you to the staff at Burton who were brilliant today. I suffered a breakdown last evening which initially was responded to by the AA - after a 2 1/2 hour wait they thought the problem was no diesel which I did not actually believe - however putting more fuel in seemed to get me going - alas not very far - after 2 miles or so - same scenario loss of power engine would not restart, called the AA who arranged for a recovery to my home - arrived in at 02:45 this morning. Problem is it is now Sunday and I need to be in Harrogate on business Monday by 09:00. Luckily I have another car - however it had not been on the road since October - although it is taxed and insured it had no MOT. One call to the F1 at Burton and the staff there could not do more to help. They agreed to conduct an MOT this morning and enabled me to get my "spare" car on the road at very short notice. I now can meet my business commitments - but I do need to sort out my main car repairs! So a really good customer care example from your friendly and professional staff - thanks very much.''

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      10.08.2010 17:21

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      After 5 years I should know better

      I have had countless issues with AC over the years - and am so glad there is somewhere to air them!!! But I must be fair - the problems have never been with sales - just with services. In March 2005 I moved from Glasgow to Yeovil. My car was late coming back from a service and check over a noise (which I knew was the driveshaft). Because the car was a couple of days late I was literally homeless - staying overnight with a friend then leaving. I was told the car was fine, it hadnt been the driveshaft and I left after paying £157. The noise started again between the M74 in Scotland and M6. I rang AC and was told there was no-one there, it was a Friday at 5, Id have to come back tomorrow - which I obviously couldn't do. I had no option but to keep going and hope I made it to Yeovil. On the M6 near Kirby Lonsdale the driveshaft snapped!!! Thankfully my partner's uncle was a mechanic in Clitheroe and I rang him and he towed me off the motorway and later fixed the car. After 2 months of wrangling and in the end threratening to go to the press as I could have been in a serious accident, AC repaid my money and paid for the repair. Today, Aug 2010, I am back in Glasgow and had my Yaris in Bishopbriggs AC today for a service. I was told 2x I was entitled to another service with my service plan. After the job was done the guy from AC rang, said they'd made a msitake, the 40,000 mile service is the 'big one' and it would cost £298!! After much wrangling and discussion I paid £120 (even though they accepted they had misguided me in telling me I had a service left) and vow never to use AC again. You have been warned!! My dad also tells a great story from way back in the 60's when his boss left his swanky company car with AC for a service, with a match stick under one of the front wheels. When the service was supposedly 'done' my dad's boss commented on how amazing it was the mechanic managed to get the car parked exactly on the matchstick again. Read into that what you like!

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      06.04.2010 16:31

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      Take your deposit but don't deliver the car

      Anyone thinking of buying a car has lots of choice. You would think a major chain of deaers would not only be keen for your business but would also offer something in the way of customer service. Wrong. That is if it's Arnold Clark you're talking too. Their prices might look 'cheap' but they keep wanting to sell you extras all the time - such as warranty. I was looking at a 3 year old car and it came with 30 day warranty. 12 month warranty was another few hundred pounds but when I complained they offered to throw it in to the deal. However, I eventually decided on a 6 month old car, at £16,500. As the car was at another branch they took my £100 deposit and said they would phone me in 2 or 3 days when the car arrived in branch. After calling them 3 times and getting passed from pillar to post - they eventually called back a week later to say the car had been sold to someone else! I was obvoisly not best pleased, having spent a few weeks making my choice - but had now wasted a full week waiting for this car to arrive. Thankfully I had already declined their insurance offer (which they did phone me about on day 3...) I'm still waiting on the promised call from the sales manager to explain what happend or even to offer an apology. I've now spent £17,500 elshwere, my brother has changed his mind re Arnold Clark and bought elshere too (about £11k) My advice to you reading this is; If your'e thinking about buying a car - give these sharks a miss and go somewhere where they will appreciate your business. I have now read other negative reviews about Arnold Clark and wish I knew then what I know now. Save the hassle - go elshere - I can't get that week back and a further 2 days spent hunting down another car.

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      31.10.2008 18:07
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      A garage that keeps up with the times

      Upon reading recent reviews about thompson performance cars I find I must put my view forward. I have used this garage for nearly 3 years now and have always enjoyed a very good level of service. There are lots of garages around who profess to offer the best service at the best price but often dont. I drive a porsche boxster & was concerned when I came to the end of a service I had with a main agent. I needed a full service & an MOT & had various quotations ranging from aprox £200 to £500. A friend of mine recomended thompson performance so I decided to go there & was told when booking in what engine oil was specific to my car & what spark plugs it required as many garages could possibly use inferior oil, filters & plugs. I was shown their parts department & the many grades of engine oil & types of spark plugs that they have to use these days which are specific to different vehicles. When I collected my car they had saved the filters, plugs & belt that they had replaced to show me & I was also given a spare bottle of engine oil & antifreeze should I need to top up between services. The cost of my MOT was £39.50 then, now they charge £34.50 which they advertise in the stone gazette, needless to say I still use them & will continue to do so. If you are ever in any doubt as to what has been replaced on your car just ask them to save the parts for you.

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        16.10.2008 16:22
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        Try before you Buy

        I am somewhat confused On writing a review recently about Thompson Performance Cars I referred to an article written by "mickthemechanic." In this article I referred to him as a clown so I was somewhat taken aback when daveyboy69beer posted a reply in defence of being a clown & also continued to refer to the article which was aimed at mickthemechanic. It now appears that daveyboy69beer & mickthemechanic are the same person, which substantiates my review which referred to Childish, Malicious reviews being posted by clowns. I feel very sorry for anybody who has had such a bad experience as daveyboy69beer has appeared to have had, but now on reading all of the reviews posted by this apparrent split personality it makes you question the validity of such a review. There is no need for him to accuse myself of being paid to write reviews on behalf of this garage. I write using my own opinions & do not wish to get into a squabble with other reviewers. I will say again please choose your garage wisely & Good Luck.

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          26.07.2008 21:23
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          You will get your fingers burnt

          Only one thing can be said about Thompson Performance Cars, bad service and bad attitude. I am a freelance mechanic who has had to put right on a number of occasions, poor workmanship by Thompsons. One case in particular, a client had been charged for a spark plug change as part of a service, I have seen the invoice, but infact the spark plugs had only been cleaned, and not replaced. When the client complained, they felt someone intimidated by the staff there, and nothing was done for them. I have worked on other vehicles which were supposed to have been maintained by Thompson, and all I can say in my professional capacity as that I have never seen work so badly undertaken, and the charges for said work. Another case I say was on a replacement radiator on a Focus, that wasn't even fastened in properly. Thompsons have a lousy reputation in the Stone and surrounding area, not only by the general public but by the trade, and it is very evident that the good review posted for them was probably done by a member of their staff. Please, do not use, you will get your fingers burnt! The only good thing that Thompsons do, is help people find proper garages.

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            09.07.2008 14:03
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            Excellent Service all round

            Thompson Performance Cars This garage was recommended to me by a friend who has used them for a number of years. After my car had been MOT Tested I was invited into the workshop & shown the items that needed attention, I was then quoted a price for the work. After ringing several Garages for various quotes on the work I decided to use Thompsons. I was very kindly given a lift home on taking my car in, & when the work was completed my car was returned to me Fixed & Cleaned, I was also surprised to see that the final bill was less than the original quote. I would highly recomend this garage to anybody who in particaular has a fear of such a process, as taking your Car to a new garage can be quite a daunting task, especially when like myself you are not very mechanically minded.

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              31.05.2008 21:48
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              Ask around, you will find what I have said is the truth.

              Thompson Performance Cars - Lets put some people straight, i.e. Peter Cooke. I know my original message may have been slightly emotional, but I have just cause to be, I don't like people who clearly judge matters without knowing the full truth and post silly remarks themselves, i.e. Peter Cooke. Regarding my the repair I originaly mentioned, I think it would be best if I explained more as to what happened, and the eventual outcome. My car, a BMW 7 Series, was diagnosed with a blown headgasket in August 2005ng . My car was relayed to Thompson Performance Cars, on the advice of the supplying dealer, and all I can say was that the service received was terrible. I was constantly being "fobbed off" for when my car was to be ready, and eventually after 4 weeks, a repair of this matter should only take in the region of 10 days, I got my car back, only for it to be smoking excessively, and loosing power. My car was returned back to Thompson Performance Cars, they admitted that the valve steam seals on the inlet valves had not been replaced, and subsequently failed. This should have been done as per the original repair, but for some unknown reason was not, even though the BMW parts kit for a headgasket includes the Valve Steam Seals. After about 2 weeks, my vehicle was returned to me, but this time was dented in the wing, which the supplying dealer repaired at their own cost. Everything was fine until about February 2006, when my car developed a mis-fire. I had my car serviced, by a BMW trained mechanic, who also replaced all of the coil packs. After firing my car up, there was still a misfire and a compression test was undertaken, and my engine was found to have no compression in 2 cylinders. Due to the headgasket repair, I took my car back to Thompson Performance Cars, whose owner, Nick Thompson, said that they would investigate the matter, and if the problem was to do with any of their work, they would fix it under warranty. After chasing Thompsons repeatadely over the phone, I was eventually invited down by Nick Thompson, who showed me my stripped down head, and the fact that 3 valves had burnt out. He then stated, rather obnoxously "Don't know when we could fix it, and don't know how much." Due to the fact I was not happy with the level of either service or customer care by Thompsons, I asked for my car to be transported back to my house, for me to take the vehicle elsewhere. Now, I was not only charged for this and the examination of my head, my vehicle was a day late, with no explanation which resulted in me loosing a days work, it was returned damaged, was in a mess, enging parts were in the boot, Thompson was going to just abandon my car outside my house, and would have done so if I had not heard their recovery truck coming up my street. I eventually got my car fixed, but due to the fact that Thompson's Heaicoiled my head, the headgasket went again, and the only way was to replace the engine, which was not economically viable, which resulted in a car I paid £7000 for, being sold for scrap 2 years later for £500! When I complained to Thompsons, my complaint was largely ignored, with a letter from Nick Thompson stating "that he would not waste any more of his time on this matter." Another clear case of arrogance and poor customer relations. This matter is now in the legal system, but I had an Independent Engineer inspect my car, before it was sold, and they clearly stated that the valves burnt out, due to "POOR WORKMANSHIP" by Thompson Performance Cars. During this on-going matter, Thompsons have admitted that they have NO BMW Trained Mechanics, yet they state on their website and invoices that they are BMW Specialists. How? I would strongly urge anybody who is thinking about using this garage to think twice, and ask around, as both the company, and Nick Thompson himself, have a lousy and arrogant attitude and are charging Dealer prices for Backstreet work. As you hopefully see, I do have a valid reason to post such a message and to warn others, and as mentioned earlier, I do not tolerate such stupid remarks of Peter Cooke, i.e calling myself a clown, when clearly he is either associated with, or has been told to post such a message by Thompsons themselves. Please think twice, do your homework and ask around, particularly at other garages, and they will back up what I have said. Thanks for taking the time to read this review.

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                03.11.2003 15:00
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                • "Zero Customer relations"

                All, Forgive my story if this turns into more of a rant. This is written following my own experience with Arnold Clark's and I would hate for someone else to experience the same scenario Many of you may know Arnold Clark. A small family motor retail outlet which has fast grown into one of the biggest chains across Scotland. My story starts after a minor accident experienced by my wife on her way to work. After that accident with, the Insurance company informed me that their "repair centre" was Arnold Clark and they had already initiated proceedings After a first session, nothing happened After about 2 - 3 weeks, I called Arnold Clark's requesting to speak to the guy that I had originally dealt with, only to find out "he no longer worked for the company" I spoke to his replacement and was informed that the job had neither been logged nor had e-sure been contacted In fact, they couldnt find any record/ photos of my claim. Got called back a few days later to tell me that they had miraculously found my claim and had contacted esure. THEN - the long wait till the parts were available. THEN - dropped the car off to have the repair work done. THEN - told the car was not going to be ready on the Friday we agreed. Great! - I had it booked into my local MoT test centre to renew the MoT. Arnold Clarks advised that the car wouldnt be ready til the following Monday morning - local garage couldnt fit me in. Just as WELL - TUESDAY afternoon the car was ready So, considering the fact the car had a considerable service not long before, I asked Arnold Clarks to perform an MoT test following the completion of the repairs. So - Monday came and I received a call from AC's - the car failed the MoT and would need some work done. "How much?" I asked (expecting the usual bulb replacement etc) &quo t;£250 + VAT" came the answer. Well, I nearly fell of my chair. They claimed that ALL (6) of the brake pipes were excessively worn and needed replaced + loose offside front track rod end. "Are you sure?", "Yes" "can you do the repairs"...... car was booked in for the following Thursday. to put it into perspective, I was going on holiday on the Friday so things were getting a little tight for time. Anyway, going to collect the car - I find that they had COMPLETELY missed the repair/replacement of a damaged panel, so the car had to be booked back in (when I returned from holday) to have the missed piece rectified. On the drive home, I stopped in at the local garage and asked him for his opinion on the items on the MoT Checked the rod end - no problem with it. Check the brake pipes - surface rust on most, the front-back pipes still had the protective rubber sheath on them! so - I called Arnold Clark and politely told him to forget his repairs Then I wrote to Arnold clark detailing the problems (i.e. : 9 WEEKS to finish minor cosmetic damage to the car RIPPING OFF on the MoT. No answer for a month - then they write to say they stand by their process So I write to Trading Standards and the VIA (Vehicle Inspectorate) Trading Standards - the lassie did a great job on following it through, unfortunately with no success. VIA - surprisingly enough, too much time had expired between the test and my complaint to allow them to become involved. (1 month - perfect timing Mr Clark!!!!!) Conclusion : If you are ever thinking of dealing with Arnold Clark, then consider what might happen. Me - I will not be near any of his establishments again. Their service and downright duplicity are simply not worth the hassle. I intend to have everything serviced using my local garage (definately mo re tr ustworthy) Another thing : 1. They told me that the file was originally lost due to the guy being "let go" thereby the delays 2. They told the insurance company there was a delay due to parts so - someone is being lied to :|

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                  01.09.2001 01:03
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                  With over twenty million cars now on our roads, it is small wonder that we are spending billions of pounds on repairs and servicing. With all that money floating around it stands to reason that there will more than a few unscrupulous service and repair centres around the country. A point to ponder, before you decide on a garage for your repair or servicing work, is that anyone can open up a repair business! You do not need qualifications or formal training before opening up a repair shop; would you trust just anyone to fix your car? A lot of people stick with the larger, franchised shops, this is fine if you have unlimited funds to throw at your car in it’s hour of need, but it is worth pointing out that the hourly rate these larger repair shops charge has more to do with the overheads of having a state of the art shop, with nice carpeted lounges, coffee machines, a telly showing re-runs of the Dukes of Hazzard and a children’s play area. Some of the smaller, independently run repair shops will quote a more reasonable price for a repair because they don’t throw good money at these sort of comforts, instead they are happy to let you stand in a draughty reception area, with girlie calendars and coffee mugs ,with penicillin growing in them, littering the counter. So how do you decide which garage is going to be the one for you? First off, get as many quotes, from as many local garages as you can be bothered. Check to see which ones belong to one of the motor trades organisations, if they don’t belong it may mean they do not have any fully qualified people working for them, so beware! Once you are happy with a garage , and are going to book your car in, get a written agreement on the price. Put in writing, either on the bottom of the quote or on your own notepaper, that no other work has to be carried out without written consent by you, the customer! Get the manager to witness and sign this ; a garage who go ahead and do more work than the original quote stated, can keep your car until you settle the bill in full! If, however, you have already agreed on the limits of the quote, they will be in breach of a “contract” if they go over this and they then have no rights over the car and must return it to you, regardless if they have gone and renewed every major part, if it wasn’t agreed to they do not have a leg to stand on. So what happens if I drive away from the garage and find that the car is still displaying the same problem? Well one thing that I would do would be to ask to see the old parts they have removed, before leaving the garage, if these cannot be produced then get an independent body (The AA or RAC) to check the car over. If it turns out that they have merely tried to repair a part, and then subsequently charged you for a new part, then they will be found out and will either have to foot the cost of a proper repair themselves, or face the prospect of being sued in the “small claims” court. Believe me, they will not want this, it is ultimately bad for business and could end up costing them a lot more than it would have done to simply do a proper job on your car in the first place. A good garage will always look on a new customer as a potential regular customer, they will be relying on you to sing their praises to your friends (word of mouth is the most effective, and cheapest, kind of advertising) in the hope of gaining more custom. Ask your friends and work mates who they use, phone them and tell them they were recommended by “Fred Bloggs” and you may find that you will get better service for a more reasonable cost. Small courtesies make you remember a good garage; the one I use looks very seedy, greasy and is very draughty but they have all the right equipment, in good order, and all their mechanics have their qualifications displayed in the reception area. They are also members of the SMTA (Scottish Motor traders Association). When I last put my car in for an MOT, they found a few niggly faults with the electrics, one of the wires feeding my rear light cluster had a break in it , they spent over half an hour tracing it, fixing it and testing it and did not charge a penny for doing so. Small things like that remind you that not all garages try to rip you off. Anyhoo, I am sure that there will be a good garage nearby, staffed by competent and polite staff who will bend over backwards to help make your servicing and repairs as pain free on your wallet as possible, it’s just a matter of seeking them out. Happy hunting :-)

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                    20.07.2001 18:02
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                    It was quick and the service was great. I recently "lost" half my exhaust on my Peugeot 309, whilst on the motorway and needed to get it fixed as soon as possible. The next morning I called a couple of garages, to be told that they "may" be able to fit me in that day, (a Saturday by the way), but if not it would have to be Monday. I need my car to get to work, as I live about 12 miles away, so I couldn't really have done without my car. I had been sceptical about calling KwikFit, as I saw them as being an expensive alternative, but as last resort I rang them. I spoke to the Manager and he advised that I get the car to them as soon as possible and they would fix my exhaust. Still a bit wary of the cost, I explained that at the present time I would just be wanting a price. Within an hour I was at KwikFit. I asked if it would be possible for them to check not only the exhaust but the general condition of the car. It was only a matter of minutes before my car was up on the ramp and I had both the Manager and one of the engineers examining the underneath. After a short time I was asked if I would like to have a look so that they could explain what needed doing. The Manager showed me where the exhaust needed replacing and said that it would not be necessary to replace the whole exhaust which was a relief. He then showed my that one of my shocks was leaking and recommended that they be replaced. He did not suggest that my car would fall apart without them being replaced but did explain the sort of problems I could encounter (although being a typical girlie, I can't remember what they were!!). He then showed me the tyres and explained that there was no need to replace them, but showed me where the tyre was becoming bald on the edge and explained that the tracking and balancing would stop this happening and would mean that the wear and tear on my tyre would be more evenly spread. I asked him to provide me with a quote for the work and I was quoted £172. Although it was more expensive than I would have liked to pay out at the moment, I decided to go ahead with the work, so that it was done and dusted. Within 3 hours I had a phone call to say that my car was ready to be picked up whenever I was ready. I made my way back to KwikFit, and they explained what they had done. I paid for the work and was given the receipt and my warranty. I may have paid a bit more than I would have done going to a local garage, but I cannot fault the service that I got. I was informed all the way through what was being done and feel that it was money well spent. I have noticed that my car is easier to drive, which is apparently down to the tracking and balancing (again being the girlie!). I have not had to go back to have anything checked and have had the car checked by a mechanic friend who said that the work was what he would have expected. If you ever need work done quickly on your car, and you can afford that little bit extra, I would definitely recommend KwikFit.

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                    09.10.2000 20:01
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                    Recently, I had an MOT test on my car. It failed on the rear brakes not being as good as they should be. I thought ok, i'll take it to Kwik-Fit for a free brake check and hopefully an estimate. After waiting about an hour and a half for them to finally get it on the ramp and take a look, (after booking it in by the way, and not just turning up) the engineer informs me that he cannot get off the rear casing without force, and with force he could break it. With this I would be without a car until it's fixed. Now, these casings are made of cast iron, so how do you break cast iron with an ordinary domestic hammer !! Anyway, I said to the guy ok let me know how much rear drums, shoes and brake cylinders would come to, if needed. He tapped away and came up with 340 pounds. Now, luckily I know a thing or two about cars but if I didn't then I could have paid it and thought no more of it. I enquired at Euro Car Parts where they supply German and Swedish car parts, purchased all the bits there for £79 inc.vat. Obviously Kwik-fit would get them cheaper as well, as they get them for trade price. So, how can Kwik-fit charge over 260 pounds to fit these parts, which I am told by a mechanic would take no longer than 2-3 hours. Working that out that's about £100 per hour for labour. There is no way they can justify that amount and I hope if and when people read this, they will take some advice and get a few estimates from different places and not jump straight in, just because they are a household name. Biglee

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