“ Type: Car Servicing „
In n Out unique selling point is that it is a Drive through MOT and car servicing operation. All done "while you wait". If, that is, you are willing to wait two hours!
Most garages will contact you and agree minor repairs needed to get through the MOT. But at In n Out we came back for the car at the end of two hours and we were greeted by the chirpy grinning young lady on reception with "it's failed the MOT". We ask "So what do we do now?" She repeats slowly as if to thick five year old "it's failed the MOT". Eventually we establish that we have to take it away, get the front indicator glass replaced and bring it back for retest. Why didn't they do this minor repair? They don't have the part. "I haven't got a crystal ball to know it would fail."
Her response to our increasing annoyance was to laugh. No doubt she is now congratulating herself on her well honed customer service skills.