Initial City Link Reviews
Description:Founded in 1969, Initial City Link pioneered the introduction of Same Day and Next Morning door-to-door delivery ... more
Newest Review: ... I was on both occasions , and is now why I feel I have justification for this public moan. The company said the driver had 'carded' me to say that he had been both days and surprise surprise I haven't received either card. Then they said the weather had meant the driver couldn't deliver even though everyone else had been able to access my road (including the bin men, which as everyone knows ... more
Customer Initial City Link Reviews (390)
by Gary Rogers - written on 13/04/13
Joke of a company. I brought a very hard to find movie projector off ebay that cost just short of £1000. Brand new this item would have cost £10000!It was scanned in at the collection depo and thats as far as it got. Never received it, and currently they are looking for it!!! The box is a metre long and half a metre wide and high and weighs 25Kg and covered in fragile stickers ...... How the hell does something like that go missing????I am currently fuming and waiting for answers. If not found in the next couple of days i will be demanding a criminal investigation because something that big just doesn't go missing. Unfortunately I never chose the courier and would't have chose City Link as I have had trouble with them before now! NOT HAPPY, WORST COMPANY EVER.....
by Clare Ashbrook - written on 26/03/13
City Link are a company to be avoided at all costs. They don't deliver when they are supposed to and cover for the drivers who alledge to have tried to deliver. I have waited in for two days for a designated day delivery (which was yesterday !) and have been told that I wasn't at home at all on both days, which I was on both occasions , and is now why I feel I have justification for this public moan. The company said the driver had 'carded' me to say that he had been both days and surprise surprise I haven't received either card. Then they said the weather had meant the driver couldn't deliver even though everyone else had been able to access my road ... Read the complete review
by Sue malone - written on 01/03/13
Serious security issue on website. Waited all day for parcel only to be told I had requested online that I would collect. Not true! Complaints department don't respond. Parcel now sent back to sender. Luckily I paid by paypal and should get a refund.
by Andy Olejnik - written on 05/12/12
CITY LINK IS A JOKE MICKEY MOUSE ORGANISATION! I have never come across such a badly organised shambles like this before in my life and would be extremely surprised if there's another company like that out there because it's probably gone bust. My parcel was on a timed delivery for 12 noon and didn't arrive, the call centre would appear to be manned by morons who are unable to contact the Bicester depot. I called 6 times and at one stage I had them on 3 different lines in an effort to get an answer!! The people in this organisation do not have the foggiest idea of what's going on and the staff in the call centre are employed to tell lies and fob you off! I eventually drove to the depot and collected myself at 6.45 PM!!!!!
by Erwin - written on 04/12/12
I just wanted to add my City Link story, which has now led me to find out with every online order whether they use this company. If so, I will cancel any order. I ordered a rug through a website a few weeks ago, and then received the despatch message from them last Monday. On the next day, coming home from work, I found a message from City Link in my letter box that stated they had already tried twice to deliver. And this although there were painters in the flat all day and I had informed them of the expected delivery. The same evening I went on their website to see whether I could 'override' this message and postpone the delivery to another day. ... Read the complete review