| Product: |
Initial City Link |
| Date: |
28/08/07 (246 review reads) |
| Rating: |
 |
Advantages: None
Disadvantages: Are you kidding?
When the driver came to the door, my wife thought it was locked, called to the driver to wait while she fetched keys. After two minutes of fruitless rummaging she tried the door anyway to find I'd left it unlocked. The driver then called her a liar and began shouting at her. My wife was lucky that her mother was also present, otherwise I am not sure what would have happened next. We have a two-week-old baby in the house and I find this all pretty disturbing.
I am pursuing a complaint with John Lewis, who were using this firm, and will not use any online firm that uses Initial CityLink as a deliverer. I intend to find exactly who was delivering at our house and to hold him to account for his behaviour.
Summary: Do not use under any circumstances
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Last comments:
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- 29/08/07 Darn, sorry about the duplication, fumbled on the browser. And of course boboshady is right that my comment is based on a single experience, so the test here is how CityLink actually deal with the complaint, arguably I should have waited before posting... |
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- 29/08/07 Hi boboshady - if CityLink give me a reasonable response to my complaint (and I am complaining to them directly) then I am happy to both add a comment here and write a positive review to offset the many negative ones.
But one point I'd make is that the performance of CityLink seems to vary widely by depot, which comes out very clearly if you read the reviews on this website. Some depots and drivers appear to be professional and a general credit to the company. Some are equally clearly run and staffed by idiots.
I know that review sites for stuff like courier services are slanted towards the downside (people moan when things go wrong, don't bother to write when things go OK), but CityLink get a disproportionate number of complaints - clearly they have some problems. Have a google around if you don't believe me.
Perhaps you have people who don't have a good experience with CityLink and just decide to withdraw custom without botherine to let you know. How do you track customer satisfaction?
On a personal note, I don't really care if CityLink deliver 100 packages correctly if the 101st driver yells insults at my wife while she's holding my 2 week old daughter in my arms. Why on earth would any sane delivery person suppose a customer would be deliberately keeping them waiting anyway? |
 |
- 29/08/07 Hi boboshady - if CityLink give me a reasonable response to my complaint (and I am complaining to them directly) then I am happy to both add a comment here and write a positive review to offset the many negative ones.
But one point I'd make is that the performance of CityLink seems to vary widely by depot, which comes out very clearly if you read the reviews on this website. Some depots and drivers appear to be professional and a general credit to the company. Some are equally clearly run and staffed by idiots.
I know that review sites for stuff like courier services are slanted towards the downside (people moan when things go wrong, don't bother to write when things go OK), but CityLink get a disproportionate number of complaints - clearly they have some problems. Have a google around if you don't believe me.
Perhaps you have people who don't have a good experience with CityLink and just decide to withdraw custom without botherine to let you know. How do you track customer satisfaction?
On a personal note, I don't really care if CityLink deliver 100 packages correctly if the 101st driver yells insults at my wife while she's holding my 2 week old daughter in my arms. Why on earth would any sane delivery person suppose a customer would be deliberately keeping them waiting anyway? |
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