City Link - the worst courier in the world (Initial City Link)

Member Name: James Abel Smith

Product:	Initial City Link
Date:	18/10/08 (392 review reads)
Rating:

Advantages: None!

Disadvantages: Will disadvantage your business

I advise anybody who relies on a reliable courier to avoid purchasing items from suppliers using City Link. In the last 12 months we have ordered items guaranteed next day and been let down, not by the supplier of the goods, by City Link.

In my business we have deliveries nearly everyday from most delivery companies and generally find all, apart from City Link, to be very good.

On Friday we ordered a new telephone system from Broadbandbuyer.co.uk. They sent out one parcel via TNT and the remainder via City Link. The goods were scheduled for delivery by Saturday 12 Noon. TNT delivered by 10:30 but at 11:45, knowing City Link's performance I called them and they promised our delivery would be within the hour! At 1:30 I tried ringing again, when I found on their Website that their driver had carded us as nobody was available to accept the delivery, but of course their office was clossed until Monday.

Their drivers could not care less. I do not know whether or not it is Company Policy to say nobody is on site and invent a card!

I find this totally unacceptable, particularly in these times, and if any courier is going to loose business it should certainly be City Link. I certainly will do all I can to avoid having goods delivered by City Link and I strongly urge suppliers to consider their courier services. One of my major suppliers has already stopped using City Link following a number of complaints received from customers including myself.

Summary: Avoid City Link at all costs.....NO STARS!!