Newest Review: ... I was on both occasions , and is now why I feel I have justification for this public moan. The company said the driver had 'carded' me t... more
CITY LINK NEVER DELIVERED MY PARCEL AND SMASHED IT
Initial City Link
Author Name: EJ
Initial City Link
Disadvantages: too many to list
NEVER EVER GO WITH CITY LINK!!!
I purchased a mirror via ebay and it was sent it via these idiots. It was a lovely 4 foot mirror, one of a kind. I wasn't in when they originally delivered it so left me a card saying they will attempt delivery the next day. I waited in all day until 5.30 for my mirror. At 5.30 I rang City Link only to be told that my item had not been scanned on for delivery that day! I was angry. She said she would add it for delivery the following day. As I had an appointment at 1pm, I asked if they could deliver before then so she said she would put a note for the driver to deliver by 1pm.
Following day, I rang City Link at 8:15 to check everything was ok for my delivery - I was assured it was. Having waited all morning, the mirror did not arrive by 1pm. Tired with talking to the customer service morons, I rang head office to make a complaint. They took my details and said they would ring me back. 2 hours later, a message was left on my answer machine advising me that my mirror was at the depot but unfortunately, it had been smashed by them and was now in 2 parts!!!!. No other explanation or advice was given.
I can honestly say that City Link is by far the worst courier I have had the misfortune to come into contact with EVER! I spent hours on the phone chasing up my delivery only to be told that they had smashed it beyond repair. When were they going to tell me this??? I have never come across such bad customer service in all my life. BEWARE.
Summary: Do No Use
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