Newest Review: ... I was on both occasions , and is now why I feel I have justification for this public moan. The company said the driver had 'carded' me t... more
City Link have missed the link
Initial City Link
Member Name: Judey
Initial City Link
Date: 30/09/10, updated on 04/10/10 (133 review reads)
Advantages: There is no advantage
Disadvantages: Plenty this box isn't big enough
Ordered my daughters birthday present yesterday from Amazon for next day delivery because today I was at home most of the day, apart from doing the school runs. so I was available for 90% of the delivery window 07:30am till 5:30pm, I rang first thing this morning to check I would be okay for this mornings school run to be told it was on the van and they could not tell me where on the delivery timetable it was. (helpful I only needed an AM/PM)
I decided to take the chance the children have to go to school. so dashed off and was relieved when I got home to see no "sorry we missed you card" in the back of the door.
I got my husband to cover the school pick up tonight as I thought twice in one day was pushing my luck.
The time is now 5.40pm and I have just got off the phone to City link having been told they have sent the parcel to Bristol by accident (the words Get a map came to mind)
The woman told me rather bluntly that they would re-deliver tomorrow between 07:30am till 5:30pm at which point she was told I will be at work, well we can leave it on your doorstep. No that is not possible it's an electrical item and we live in England not wise to leave that outside. Not mentioning the front of our property is open and there is no where to hide a parcel.
The customer service rep then told me "well that's your problem not mine" you either have it delivered tomorrow, let us leave it on the doorstep or collect and hung up.
The nearest depot for us is an hour away, so not worth the drive to collect in person. I am now left not knowing what is happening with this parcel and the customer service shown by city link to their customers is disgraceful.
I was happy to stay in today as planned, so why should I take another day off to cover tomorrow, when they can not guarantee 100% it will be back from Bristol in time for re-delivery.
I use Amazon all the time and have only ever had city link deliver electrical goods twice and twice it has been a nightmare.
I will be emailing Amazon to report the lack of service provided by City Link and requesting that future parcels be sent by parcel force or not at all.
UPDATE I am still awaiting my parcel from Thursday, they should have called me at 8am to tell me if it was on this morning or this afternoon, guess what NO call, can we have a zero star rating
Summary: Do not use City link for a trouble free delivery
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