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Interlink Express

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13 Reviews

Over 113 depots in the UK and Ireland. £15m superhub in Birmingham processing. 20,000 parcels per hour. c40,000 customers. 1,200 vehicles. Member of DPD network that distributes 285 million parcels per annum.

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    13 Reviews
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      06.12.2013 11:41
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      A courier company that give the customer all the info they need.

      With an every growing amount of couriers out there, they are all striding to be the best. There are some like UPS, Fed Ex, DHL who are the premium brands and of course are the most expensive to use. Generally used by big companies as they have the logistics to carry your package very quickly.

      Then we have the smaller courier companies, the likes of Yodel, Hermes and of course Interlink. Some cheaper than others, but really it will be down to what you feel comfortable with. To be honest I have heard horror stories from Yodel whilst Hermes has never let me down, and they are the cheapest.

      So what about interlink? A company that is part of the DPD group and in my area, these vans are seen all the time. They started in 1970 as Courier Express then changed their name in 1984 to Parceline. They were bought out by La Poste in 2008 and then changed their name yet again in 2008 to DPD. La Poste have invested alot of money into the name which has been used to build hubs (depots) around the country.

      My experience:
      So receiving a parcel using interlink. I was sent a tracking number by the company and clicked on the link to view it. It is a fantastic way to see where your parcel is. Like most couriers, they list you the time and place of where your parcel is. However, once on the van to be delivered to you, this is where it gets so much better. It tells you the approximate time it will be delivered (within an hour slot). Tells you the drivers name, but the best bit if yet to come. A map pops up showing you where the van is at the current time, how many deliveries he has befores yours and what number deliver he is on. Example: You are delivery 31 and he is currently on delivery 11. It gives you an approximate time that he will be at your house. So I know when to be in, and when not to be in the shower. Sure enough, the tracking is very accurate and the parcel turns up when it should. The driver was friendly and the transaction of him handling the parcel and me signing for it was done very quickly without any problems.

      Had I not been in, you can arrange before delivery to select another day for delivery.

      I have not tested the delivery method of the company, so would be unable to comment on this. However I would have no issues in recommending them to deliver my parcel if the receiving of one is anything to go by.

      A professional company that is utilising the internet to make parcel sending/receiving alot more convenient for the customer.

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        06.09.2013 15:18

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        We've now had 2 parcels delivered by interlink. Both times received an email with the delivery date and an option to leave with neighbour or rearrange delivery date, which we didn't need but a very nice touch, and may have been required if the delivery was on a Saturday.On the day, received an email with an hour slot for estimated delivery time and a link to a page which meant I could follow on a map where the driver was and how many deliveries there were before me.Both times, the parcel arrived well within the hour slot, no problems. This was to a working boat yard where the guys could be wandering round anywhere. After delivery it tells you on the website who signed for it and what time. Perfect!

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        04.01.2013 05:00

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        Paid a company for NEXT DAY DELIVERY who in turn employ this shower to deliver goods that were required urgently! Got a SMS from them stating it would be there next day. Waited in, the parcel never arrived. Emailed them 3 times with no response what so ever. Managed to speak eventually to 2 staff members after circumventing their non customer friendly we won't let you speak to a human phone service and they were useless. Parcel arrived 3 days late with no explanation or apology. If you want snail service, unhelpful staff, with ZERO customer focus this is the service for you. I'd much rather hire a retired Blackpool Donkey to deliver my goods in future. Just as quick and twice as friendly!

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        27.12.2012 23:34

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        Still waiting...

        Having received a text message from Interlink on 22/12/12 stating that my parcel (a Christmas present ordered on Amazon) would be delivered on Christmas Eve, I waited in all day -and nothing came. Now, 3 days later, Interlink's online tracking facility can only tell me the parcel was collected from the sender on 24/12/12 and the recorded message on their misnamed "Customer Service" number says they've "been unable to help on this occasion" -before I even get to enter my parcel number. I know it's Christmas, but if they cannot provide the service, they shouldn't offer it. As a result of this disappointing and frustrating experience, I decided to check what others have said about this company on several online review sites, and it seems that my experience is all too typical. I'm only surprised that all the complaints seem to have had no effect on their performance. Certainly, I will never again purchase goods that have to be delivered by Interlink.

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        11.10.2012 17:48

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        11th october 2012 just had a note that nobody in at 10.38 am from interlink driver left on a fire door with no handle or letterbox. of our lovely country inn.about 1000 people a week can find any of the three main entrances into the pub but sadly once again interlink cant do what they are paid to.hopefully we will get our new coffee machine and hopefully it will not have been kicked round the van all day just like the fryer we had deliverd last from them.that time the driver untied all the heavy items because he wanted to get to the back of the truck our fryer was on its side with broken legs.lots of items broken on that truck!why do people use this company.THE DRIVERS BLAIMS THE PACKERS OF THE TRUCK BUT NO ONE GIVE A FIG ABOUT CUSTOMERS OR THERE GOODS.

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        09.10.2012 18:02

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        Drivers are useless

        When I ordered my parcel from Dymo I left express instructions that if no-one was home to leave the parcel with a neighbour (both sides are retired). When I received a text message with a delivery time I arranged for someone to be at the house. They put a note on the door that the side gate was open and they were in the garden. A small cardboard box was placed by the gate to stop it banging open. So the delivery person just pushes a note through the door that the gate was locked and we have to phone up to arrange another delivery time. But we can't specify a time - we have to wait for a text again. I have written a letter of complaint to Dymo and I personally would never use interlink express if their drivers can't be bothered to walk 20 feet along the side of a house to go through a garden gate.

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        20.12.2010 13:50

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        For the sake of your peace of mind do NOT use this outfit they are totally incompetant and their trackback system will merely feed you lies. Package sent 13 Dec for next day delivery still waiting on 20th, despite telling me that parcel was on van for delivery on 15th I am still waiting...these people are liars and I have no confidence them.Delay is nothing to do with weather conditions since they have locally been fine for a week or more, according to INTERLINK parcel has been on van ready for delivery since the 15th, during the preceding week I received deliveries from two other couriers with no trouble....DO NOT DEAL WITH THESE APALLING PEOPLE!!!

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        19.10.2009 19:14
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        Don't waste your time and money

        With the the strike starting a couple of days, I was weary to send the parcel of letters that were amounting in my grandad's flat over to Holland (where he lives sometimes) with the Royal Mail. I didn't want them to be delayed by a few weeks or worse-lost.

        I remembered that there was an Interlink Express depot near where I live, so I drove there. It didn't look very welcoming, but I thought I'd give it a go anyway. I had to ring a bell to get in, then walk round the large building to get to a "reception" area, which in reality a bare table in a huge empty warehouse.

        I asked the man if I could send the parcel I had in my hands to the Netherlands. He looked confused and asked me which company I was sending it through. "Er, you I hope" I said, though I realised that was not what he meant. He told me that they couldn't do that here, as you need an account, and I was to go somewhere else to do that, but I would have to make an account.

        Off I plodded. When I got to the other place, which was smaller and more like an office, I asked again if I could send the parcel to the Netherlands. The man told me that I had to register online, buy the postage and print out the reference code/adress thing at home. My printer doesn't work. I told them this and they said just to bring it back to them to print when I dropped the parcel off. They even told that I could get £5 off and to email them to get the voucher code.

        I went home and emailed the adress. After an hour, I received no code and had to do it without the money off, I needed it sent quickly. It was then I realised that parcels under 5kg (mine weighed only 1.1kg) cost £18 to send!! The Royal Mail costs about £8. I was annoyed but had no other option. On top that that, I was charged VAT, bringing the total to over £20.

        I found the website very hard to use, especially when it turned out I couldn't take it back to the depot to send off, they must come and collect it. I'm no newbie at online forms, but it took me at least 45 minutes. I felt as though I was the one programming it, the fault finding was so tedious and difficult.

        The parcel hasn't been delivered yet- I only arranged it today, but I wouldn't be surprised if it doesn't work great either. I feel ripped off. I urge you to not use Interlink Express.

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          04.08.2009 12:28

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          DO NOT USE INTERLINK EXPRESSThat is the basics of what I'm about to say. They do not deliver when they say they will, you're lucky to get a card even if they do bother to ring your doorbell OR the driver forges your signature and dumps your package somewhere. Custumer service fob you off and don't return your calls/emails, then they tell you the 14 days limit to make a claim has passed. There are loads of courier companies wanting your business, use another!

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          06.07.2009 20:19

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          First time I have come across interlink. Ordered some high value speakers and was told the day of delivery. My wife stayed in and waited. A card was put through the letterbox and the deliveryman disappeared before she could get to the door. I rearranged delivery 2 days later. I stayed in personally, checked the doorbell etc. I was shoked to see a card the next time I went into the hall. I rand the company and the woman, who was rude, unhelpfull claimed that the driver rang the bell a number of times and knocked on the door. When I said I was in at all times with my daughter and neither of us heard the door bell or the knocking, she implied I was lying. This is a terrible company and in future if this is the company offered I shall refuse the product BUYER BE AWARE!

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          08.03.2009 15:03

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          This courier company has the worst service

          Just like another victim, I decided to take off work and wait for the delivery the whole day for an item I ordered via an Amazon affiliate called Hyper-fi who uses Interlink Express as their courier arm. I constantly tracked my consignment via the interlink express website and was shocked to findout that the driver had "apparently" delivered at 14:05 and no one was here to receive the delivery. When my wife called interlink's given customer service number, she was confronted by a pitbull (who was both arrogant- he said he doesnot answer to any supervisor and confrontational) better suited as a guard dog in a high security prison. Despite the fact that a. he was not able to verify with the driver of the delivery van his exact location and b. he was able to call me on our home landline telephone, he did nothing to remedy the problem and he said that on face value he still stood by their driver's given info that no one was here to receive the delivery (indirectly saying that I was lying). He even said that a lot of people come out with all sorts of excuses. Let this be a lesson to everyone to CHECK that seller does not use this appalling company for the delivery of their goods.

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          22.11.2008 16:50
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          Remember their performance reflects on your busines

          We have recently had reason to do business with this company from the receiving customer's point of view, and for such a large, seemingly well organised company, our experience has been abysmal. My husband ordered an item from a web site, and this company tried to deliver it the next day. Unfortunately we were out, and we received a card through the door. Incidentally, he had ordered some other goods, from a different company, those came on the same day, but the courier for that company had the presence of mind to leave the parcel with our next door neighbour, so we got the delivery without any hassle. Interlink express courier obviously made no attempt to call at the neighbour to try that, but just put the card through the door. A soon as we got home on the Thursday and found the card we followed the instructions on the card, which told us to go to the website, and enter the number on the card, which we did. You are then offered several choices, we opted to choose delivery the next day (Friday) We received an email comfirming delivery would be that Friday. He also visited the main website, left them a message, explaining the situation, also ticking the box next to the statement 'contact me', and entered our phone number. No-one contacted us.

          We waited in all day Friday, but received no delivery. My husband again visited the Interlink Express main website, clicked on contact us, and filled in the form explaining the situation, also again ticking the box next to the statement 'contact me', and entering our phone number. Again nobody contacted us.

          We thought that the delivery courier must have run out of time, so we expected the parcel to arrive this morning (Saturday) but it had not arrived by 9.30, so believing them to only work until lunchtime Saturday, we contacted the Coventry Depot. My husband was less than inpressed with the response that he got.

          The person that answered the phone was completely disinterested and made lethargic excuses about the 'system'. My husband explained that as a customer, their system wasn't his problem, and as they had confirmed by email that they would be delivering the parcel on Friday and hadn't, perhaps they should ensure that it would be delivered today. He was told in no uncertain terms that it wouldn't be delivered until Monday as they only work until 10am (!!) on Saturday. So that means he will have had to wait 4 days for his parcel that they promised they would deliver in 1 day.

          If I was running a business, I would certainly think twice about using this company to deliver my parcels. It may seem efficient, and they may be prompt at collecting the parcels, but when the delivery doesn't happen for some reason, their follow up service is dreadful.

          We will certainly think twice about ordering items from any website that uses this company as their couriers, and I hope any small business considering which courier to use will make sure their delivery service is as efficient as their pickup service, after all it's your customers they are serving, and so their performance refelcts upon your business.

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            11.10.2005 21:23
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            Great courier company with Online Tracking

            At work, I first used Interlink Express a few years ago. We had previously used another well known courier company who proved to be totally useless. After sourcing a number of courier companies within the Manchester area, I decided I liked the look of Interlink Express. This was due to a number of reasons.

            For a start, they were situated only around the corner from our offices - handy for collections booked late on in the day. They also offer an Internet booking service (more about that later) which meant that rather than having to relay details over the phone to Customer Service agents, the booking is done through their website. Therefore, if any of the collection and delivery details were wrong, it would be my fault - not theirs.

            Their website was easy to navigate and seemed to provide all of the information I required such as the services they offer, prices and details of Interlink themselves.

            We wanted to start using them immediately and so I contacted their Sales Department so that we could set up a Company Account with them. There is an option on the home page of their website to 'Open an Account' which i feel is slightly misleading - all this lets you do is to enter your company and contact details in order for a Sales Advisor to call you back.

            A little bit about Interlink before I start......

            Interlink Express was launched in 1979, originally as a motorcycle courier and became an overnight parcels carrier in 1981. They are wholly owned by La Poste, the second largest postal group in Europe.

            They are quality ISO 9001:2000 registered which means they have strived and passed stringent quality standards.

            They have Over 100 franchised depots in the UK and Ireland and a £15m super hub in Birmingham which processes around 20,000 parcels per hour. They currently have around 40,000 customers and 1.200 vehicles

            Back to my experience with them.....

            The Account sign up process was quick and easy. I rang their Sales department and advised them that we wished to set up a company account. My company details were taken and they advised that I would receive an Account Application form by fax. This was received shortly afterwards.

            The form was fairly straightforward and asked details such as Company Name, address, date of company registration and 2 references - in our case this was 2 suppliers that we regularly use. Interlink then contact these referees to ask about our payment history, etc - this is to ensure, in Interlinks part, they we will be a good paying customer.

            A fax number was provided on the Account application form, in order that I could fax the Application back to them. The next day I received a call from them advising me that the Account application had been successful and that a Starter pack had been sent out in the post.

            I received the Start pack a few days later. Included in the pack was a sheet with our account number and details on, along with contact details of our local depot, who we were to contact when arranging collections and contact details for their accounts and Customer service department, should we need them and around 100 collection tickets which were to be filled out each time we booked a collection.

            So, we were ready to book our first collection. I contacted our local depot by phone. The phone took a good few rings to be answered but when it was, I was greeted by a polite lady. I explained to her what I wanted and that this was my first collection. She was extremely helpful and explained that after she had taken the collection and delivery details, the collection would be booked. I was able to choose a time I wanted the package collecting by them. She asked me to fill in the collection ticket and when the driver comes to make the collection, he will sign it and give a copy to me.

            The driver arrived on time and was polite and well dressed - all drivers, as far as I have seen, wear dark blue tops and pants with the Interlink logo on their top so they are easy to identify. He signed the collection ticket and took the item. It all went very well.

            A few months later I received a phone call from a Customer Service Advisor, asking if I wanted to use their online booking System Ship@ease. She explained that everything is done over the internet, from the booking to the printing of collection notes. I felt we had nothing to lose using this system - I actually prefer to book things over the internet - it's far less hassle than a telephone call.

            She asked for my email address and said she would create an online 'account' in order that I can log in. Shortly after our phone call, the email arrived. It told me to go to their website interlinkexpress.co.uk and click on ship@ease. I was then able to log in.

            I had a good look around but couldn't yet utilise the service as I didn't have a collection to re-arrange. Instead, to prepare for when I did need to book a collection, I clicked on the Tutorial. The tutorial told me everything from how to use ship@ease to how to change my details. Due to the clear and concise details in the tutorial, I was totally prepared for using the online booking system.

            To book online I first had to arrange a collection date. Once I had entered details such as date, time and weight of the collection, it then told me to create a Shipment. This is where I enter the time I want the parcel to arrive at its destination by, if I want extended liability Insurance (I have used this once and I think it was an extra £9.00 for the item we wanted collecting) and the delivery contact name and address.

            Once I had completed these details, a page appeared with an address label containing the delivery address and a barcode. Once I printed this, I was then told to 'manifest' the collection. Manifesting the collection means that you have confirmed it to Interlink. Once this has been done, it cannot be cancelled. Upon manifesting the collection, a collection ticket then appears which can then be printed.

            So, the collection was booked, the label with the barcode was attached…..had I done everything right!? To check I had booked the collection, I was able to click on the 'History' tab - this told me that the collection had been booked and gave me the details of the collection.

            Again, the driver turned up on time and scanned the barcode which was on the printed address label. I asked him what this was for - he explained that it entered the parcel straight onto their system and enabled the customer to track the parcel all the way from collection to delivery. So, this time I was able to track the parcel online using ship@ease. It gave me all the information from collection to delivery and even included a scanned copy of the signed delivery note to confirm it had been signed for by the recipient.

            I then started using this booking system instead of calling the depot and booking - it was quick and easy and a lot more efficient than before.

            I am also able to access some details of our account such as payment options and print a remittance advice. I have never had to use this service.

            To be a Customer of Interlink Express, you must have a Company as they only cater to Business Customers. This is unfortunate, as their good service and competitive prices would be more than welcome to the general public - it seems we are given little option with regards to good couriers these days. I did try to use them once for something I had sold on eBay but they wouldn't accept my booking, being a member of the public.

            Example Prices and Services:

            by 9.30 - Deliveries by 9.30 arrive when there is someone in the office to sign for it

            by 12 - For deliveries requiring attention before lunch

            by 3 - standard next day service, beating competition by two hours

            Saturday by 9.30 Saturday by 12 - Extending the working week

            offshore - Defined next day and two day service

            Expresspack 1 (small bag) - delivery by 3pm - £6.35, delivery by 12pm - £11.35, Delivery by 9.30 am - £16.35

            Expresspack 5 - (medium bag) - delivery by 3pm - 8.70, delivery by 12pm - £13.70, delivery by 9.30am - £18.30

            10kg Parcel by 3pm next day - £14.70
            My bad experience:

            We had enjoyed a great relationship with Interlink, and still do. However, in once instance a PC which was delivered by them was damaged. This does happen, no matter how well you pack things - one thing I would like Interlink to introduce to their online booking system is for us to be able to tell them what they are carrying - maybe if they had known it was a PC, they wouldn't have been so rough!

            We contacted Customer Services who put me through to the Claims department. They faxed me a form to fill in and advised that they would get back to us within 14 days. I was initially very impressed at how helpful they were.

            In the mean time, the damage to the PC proved to be minimal and didn't affect the workings so I did not chase the claim. However, they didn't get back to me anyway - I found that pretty poor, considering they had been given all of the information they needed.

            We have also had some issues of invoices not being received. We have only found this out when, without notifying us, they have put our account on stop. This happened again only recently so I have to keep an eye on the collections we book - this way I can contact Interlink if we have not received an invoice for items that have been collected. Their Accounts department were helpful and apologised. They faxed the invoice over to me and as I issued a cheque straight away, the restored full access to our account.

            My opinion:

            Our company are very impressed with Interlink - we use them nearly every week and they have never once failed to collect when they say they will. It's an added bonus being able to pick a time for collection - not many other companies offer this.

            The online booking system is quick and easy and is much more efficient than the traditional way of us ringing to book - being able to track the parcel from the beginning is great. We can keep Customers up to date on where their parcel is, and who has signed for it.

            I would certainly recommend Interlink!

            To set up and account or book a collection call 08702 200 300

            For sales call 0500 005 005

            www.interlinkexpress.co.uk

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