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    2 Reviews
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      18.08.2009 17:15
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      A car manufacturer that takes pride in customer care

      I have never considered myself to be a fan of 4x4 vehicles, but this year at the Canary Wharf Motor Show that all changed. My husband convinced me to sit in a Range Rover and then go on the obstacle course created to display the unique capabilities of these marvellous vehicles. I was smitten!

      I personally prefer the dimensions of the Freelander 2 in which we had a quick 'round-the-block' test-drive. All the Land Rover staff at the Canary Wharf Motor Show were incredibly helpful and friendly. We completed a form requesting a full test-drive.

      Within a few days we had received phone calls and emails inviting us to a 'Land Rover Experience' near Milton Keynes, as well as a proper test drive at their Battersea branch.

      After arriving at Battersea we were made to feel very welcome. There was enough parking for customers. Our test-drive was of a sufficient length to give us a really good idea of how the car feels to drive in the city. All car salespeople tend to ask you what other cars you are considering and I was impressed that our salesman was more than happy to discuss the merits of other manufacturers. At no time were we pressurised to make any decisions. The salesman was knowledgeable and helpful without being pushy. Once we had completed our test-drives we were invited to have some lunch as they were having a BBQ in their parking area.

      A few weeks later we went for our 'Land Rover Experience' in Newton Longville, close to Milton Keynes. The day was absolutely fantastic and, once again, we were thrilled by the level of helpfulness and friendliness of the staff. We started off by having a good look around the Freelander before we each had a turn to drive the Freelander on country lanes, bigger streets and motorways. This part of the experience lasted more than an hour. This was followed by drives along their 4x4 route through the woods along rutted, clay tracks. The Freelander negotiated every obstacle with ease. Finally we had a go at their extreme 4x4 track where you get to experience the Freelander going up and down impossible angles and through various other rough terrain and water. What a fantastic experience; I would highly recommend attending one of these 'Land Rover Experience Days' to anyone who is considering buying a Land Rover. Once again the staff put no pressure on us to commit to purchase, they simply let the vehicle sell itself.

      We are probably not going to be buying a Freelander now, but it will definitely be on our future wish list of cars.

      This review is written about how we found the service at Land Rover as potential customers. I cannot comment on what after sale service will be.

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      01.08.2002 19:12
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      I have at last proved my parents wrong - albeit after nearly 40 years of trying - there ARE still places out there that treat the customer with respect, genuinely want to help and don't try and make a killing out of your misery... Whilst en route to visit a friend recently I had the misfortune to encounter one of those particularly nasty traffic control devices. You know the type I mean... sly, evil road-narrowing chicanes that pretend to be a lot wider than they really are and lurk in the darkness waiting to squeeze you in their evil grip. I was lucky really. I bounced. We hit the kerb, flew a while, and landed with a thump. A very big thump! (Whilst the Freelander has fantastic control on take-off and it's aerodynamic qualities in flight are quite good, smoothness on landing could be improved). Fearing a cracked axle, blown tyre, damaged ac unit and a host of other nightmares... I headed straight for the nearest Landrover garage. Fearing that I would be trapped for hours in the workhop miles from anywhere, trembling at the thought of my husband getting the bill before I could hide it, wondering what the bank manager might say if I requested a new mortgage to cover the repairs, desperate to avoid confirming chauvinistic "women drivers" theories... I sheepishly wandered up to the reception desk. The staff were brilliant. Kind, considerate, sympathetic - and efficient. My pilot seat was thoughtfully protected in plastic before my flying Freelander was taken into the inspection pits. Meanwhile, my friend and I were invited to help ourselves to freshly-brewed coffee and biscuits. We browsed through the magazines, were tempted by the chic shirts and fleeces in the display cabinet... and waited. A little while later, the mechanic returned. Oh moment of truth! How much ? "It's fine, madam. We couldn't find any problems and have taken it for a test drive to double-check.
      " And the bill? Not a penny. "It's the least we could do, madam. Have a good journey". I was so stunned... I forgot to pick up a designer fleece on my way out. Perhaps it's just as well, or I'd have to explain how I happened to be in the Landrover shop... and my husband might not let me fly again.

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