Newest Review: ... for a couple of years and am delighted with the service received. I have always ordered the tyres online, and on getting to the branch th... more
New Tyre and Wheel Balance nightmare afterwards!
National Tyres and Autocare
Author Name: A Maurer
Product:
National Tyres and Autocare
Date: 20/12/12
Rating:
Advantages: Location in Folkestone is good - right near shops so while waiting you can go shopping
Disadvantages: Customer service is disinterested and see above for quality of service!
After a puncture I had a new tyre fitted at National Tyres in Folkestone. After this the steering wheel started to shake quite violently at 60-70 mph. I went back and they told me I needed alignment done. This was done and I was charged accordingly. However, the problem continued - so I went back AGAIN and this time they did the wheel balance - told me I should have it done on all 4 tyres - and charged me accordingly. I asked them if the wheel balance had been out and they told me they can't tell me because its all done by machine.
I came away and AGAIN the same problem persisted.
Today I instead went to ATS and told them my problem ... got much more friendly service - they were able to tell me that the balance WAS out - and they have fixed the problem !! The charge was just £13.98 to balance the two front wheels.
I won't be going back to National Tyres again ... They have wasted my time and my money and were so disinterested.
Summary: National Tyres have wasted my time and my money - I won't be returning
