Newest Review: ... online chat room, this should have rung alarm bells immediately. The member of staff used cut and paste phrases to answer my query and rearranged the collection for the following day, so we're already into 3 days not. NOTHING HAPPENED. I took it myself to ring the courier and they informed me that they had no record of a collection, so I got back to P2G and you have to go through the whole story again and they use cut and paste phrases which imply that they don't really listen to your problem. 5 times I had to contact P2G and everytime they failed to arrange a collection. UPS still deny of getting the booking. Eventually I found on another... more
Customer Parcel2go.com Reviews (338)
by Daniel Lestrange - written on 21/05/13
I've waited over a month for URGENT parts. Contacted live support 3 times and rearranged delivery 3 times. Parcel2Go make it impossible for you to find a phone number anywhere and live chat are useless and unhelpful. Courier leaves no card(they haven't even attempted delivery). They refuse to allow me to collect my parcel from the depot. They've now informed me that it's been sent back to the sender and immediately refused to speak to me further under the data protection act because I am the recipient and did not book the collection. It's my damn parcel and I paid for delivery not to mention you haven't even attempted to deliver it.I've never received such an appalling service from any company.These are business items and you've caused massive delays not to mention losing us money.
by Party Panda - written on 21/05/13
Twice I have used Parcel2Go to send parcels to buyers on eBay, and never again.The first time I used the Yodel Next Day service but they failed to collect the parcel and was therefore late resulting in bad feedback for me on eBay. I contacted Parcel2Go and they blamed the courier - Yodel. I contacted the courier and they blamed Parcel2Go. Lose, Lose Situation.Anyway, I recently booked another parcel but this time it was using TNT. Guess what! They never arrived, and when contacting TNT they blamed Parcel2Go.What is even more annoying about Parcel2Go they don't allow you to contact them. They have removed their email address, contact form, and phone number off the website. Ask yourself why a company would need to do this! It must be because of all the complaints!I recommend you avoid Parcel2Go.
by shaun - written on 07/05/13
ordered hermes next day collection, 48 hours delivery, usually they arnt bad, sometimes late collecting but overall i just about live with it.but this time they took 10 days, so for 10 days livechat told me "please be patient and see if they turn up by the end of the day, they are due before 8pm"so 8pm comes and goes, nothing, no reply from livechat cause its after hours.... wtf?same thing for 10 days, finally rebook it for me and change to TNT expressthey come 2 days later, take the item, destroy it during transit and my buyer ends up with a smashed up guitar, not like they didnt know its fragile.blocked from PM'ing them on facebook for getting annoyed at the lack of help, livechats awful.now... they offer me £20 compensation... thanks alot.
by Stuart morris - written on 11/04/13
It's all ok if they pick up the parcel and deliver it safely etc. but what happens of they don't pick it up? Nothing but a nightmare to deal with. unrealistic solutions and no promises. It's been 57 hours and still waiting for pick in London.
by Mr Moore - written on 29/03/13
Pacels to go are a complete nightmare of a company to deal with. I had unused goods picked up in prestine condition only to arrive back at he suppliers, so damaged, the supplier refused any form of refund. Parcel to go ask for evidence of this, evidence of that etc. etc.. I am now on e mail number 17, have had several "chat room" conversations. It is very clear they are simply hoping I will go away, so its the small clamins process next as it has now become a point of principle. My advice, DO NOT use these cowboys under any circumstances