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Be Careful / Parcel2go wasted my time - Middle men only there to take an additional cut
Member Name: cybernezz
Disadvantages: Middle-men / take no responsibility for shipments & are not helpful.
Initially I was sold on the parcel2go concept and had a successful shipment that basically used Myhermes (as I would have normally used).
My advice would be - Parcel2go are fine with none urgent/important packages.
The last time I used them I opted for next day TNT shipment as I was returning goods.
It took a week for the parcel to be collected as parcel2go didn't pass the collection to TNT. I would also add that the collection only took place because I contacted TNT directly.
The package was urgent (hence next day)
I ended up chasing Parcel2go and TNT - EVERYONE! and neither companies would help me.
TNT said they were not allowed to directly speak with P2G customers due to P2G requesting that any of their customers be passed back to P2G.
TNT did however give me some questions to ask P2G and on me contacting them - they came out within 5 minutes and collected my item.
I haven't used parcel2go since and I recommend myhermes.co.uk.
I approached trading standards but ultimately didnt have the time to follow up.
I ended up £80 out of pocket because my parcel was over a week late and not any longer eligible for a refund.
Parcel2go still charged me for the shipment that I organised with them - despite the fact it was me that arranged the collection directly with TNT!
If your sending cheap ebay items - parcel2go can handle that.
If its important - arrange it directly with "the organ grinder" - not the monkeys.
I hope you find this useful. If you're still in doubt - use this as a measure - Try call them!! you'll see you cant phone them, only talk with a virtual agent - and they don't ultimately care.
Summary: Good for less important goods - avoid for anything else.
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