This company failed to collect twice - persuaded me to pay more for an upgraded service although it was their failure to deliver that made this necessary. Upgraded service was pointless as they failed to deliver on this as well. Live chat rude and unhelpful, the main point that they seem very keep to put across is that they make no promises in terms of customer service or delivery and make you feel an absolute inconvenience. The chat is also frustratingly slow - On all occasions that I had the misfortune to contact them I had to be on PC for 2 hours and upwards. No offers for compensation or enhanced service - I have been advised by someone in the know that Watchdog are currently carrying out investigative enquiries and I can't think of a more deserving company at present. PULL YOUR SOCKS UP <a href="/reviews89809.html">parcel2go&l t;/a> or suffer the consequences.