Newest Review: ... couriers to carryout the logistics such as TNT/DHL etc and immediately blames these partners when something goes wrong. They are no mor... more
Extremely Poor Customer Service - Avoid
Author Name: Bailey Alexander
Disadvantages: Poor Service, Incompetent, Lack of Communication
Extremely Poor Customer Service
I would not recommend Parcel2go to anyone. The service is rubbish and the agents you connect to on live chat - well some are pretty rude.
Posted a parcel on the 27th November and customer hasn't received (TNT)
The tracking data was actually pre filled with the information from another order I placed on the same day - but trying to explain that to them is impossible as they don't listen.
I have contacted them on 5 different occasions. Each time I am told someone will get back to me - yet no one does.
I had the TNT delivery driver back out to re-collect the parcel 3 times. And they sent the TNT delivery driver out to another customer that had her correct parcel delivered - to pick up - even though I told them that the tracking data was incorrect!
I am not sure whether its incompetence or ignorance.
Matter still unresolved - claim filed.
I would stay clear - www.interparcel.com provide a far better service and also provide telephone numbers to call if you have a problem.
Summary: I would advise people to avoid this company altogether!!!