Newest Review: ... online chat room, this should have rung alarm bells immediately. The member of staff used cut and paste phrases to answer my query and rear... more
A fine service; until you have a problem that is.
Author Name: Ryan
Advantages: Cheaper that going direct.
Disadvantages: You a dealing with an intermediary. Very poor customer service department
Don't be fooled by their cheaper prices. Don't get me wrong; I used this P2G three times before my problem and everything was good. I'd have rated 8/10. However, because you are not dealing directly with the actual courier; if you have a problem... it's a problem alright. I used TNT. They delivered to the wrong address, accepted the wrong signature - and the package worth £1000+ was opened by some UNKNOWN signaturee. Luckily - through the endeavor of my recipient - I was able to track down my package 10 days later (having had to find out where it had actually been delivered to). I contacted TNT - they forwarded my complaint to P2G. P2G didn't want to know about it. No apology. Nothing. I don't take offense, but their Customer Service rep (Katherine Black) was plainly rude - offering no apology, no explanation for what happened, no discount or partial compensation (even for delay - 24 hour service - my goods arrived at destination 11 days later). A farcical Company with a largely unprofessional and incompetent Customer Service department. I'd urge you to avoid them and pay that extra 10% to deal directly with the courier - unless you like taking risks in the hope that your parcel wont become one of the unlucky statistics, such as what happened with me. Heed these words from the customer service rep... they are worrying... "we do advise the service booked is not a guaranteed collection/delivery service"!
Summary: Avoid unless your a risk taker - I certainly wont ever use them again.