Newest Review: ... couriers to carryout the logistics such as TNT/DHL etc and immediately blames these partners when something goes wrong. They are no mor... more
Nightmare to deal with
Author Name: niel
Disadvantages: none helpful
booked myhermes 3-5 day delivery and it took 14 days! no replies to emails from parcel2go and myhermes wouldnt speak to me as it was booked through parcel to go. i tried them a week later and booked tnt next day delivery. It was 3 days before the parcel was collected and then it was never delivered. After numerous emails I am now making a claim however will only be paid for a quarter of the items value. Parcel2go have requested numerous documents from me like "Proof of Collection" which Couriers dont normally provide. When I track the package it states been collected and thats it. without the numerous documents they require they will not even provide a refund! They even want an email from the purchaser (As it was an ebay item i was posting) stating that it hasnt been received - surely the courier can confirm this as it needs to be signed for on delivery. All in all it has been an absolute nightmare and we are now back using CityLink direct.
By using Parcel2Go in the event of a problem you cannot deal direct with the courier company so have to wait for a reply as they do not have a phone number to be contacted on. Its a jazzy website but they are just a middleman making money for doing nothing! Would recommend you go direct with the courier if you need to send anything - its also slightly cheaper !
Summary: will not be using again