Newest Review: ... couriers to carryout the logistics such as TNT/DHL etc and immediately blames these partners when something goes wrong. They are no mor... more
Avoid at all costs, no seriously, avoid like the plague.
Author Name: Ashley Foster
Disadvantages: If you wish to waste your money on premium rate calls and appalling customer service.
I have used other Parcel Brokers hundreds of times, I stupidly decided to try parcel2go this time. Oh what a big big big mistake this was. I booked the service and paid online and waited for the collection. Nothing at all happened. I went online to P2G's website and found the only way to contact them is via an online chat room, this should have rung alarm bells immediately. The member of staff used cut and paste phrases to answer my query and rearranged the collection for the following day, so we're already into 3 days not. NOTHING HAPPENED. I took it myself to ring the courier and they informed me that they had no record of a collection, so I got back to P2G and you have to go through the whole story again and they use cut and paste phrases which imply that they don't really listen to your problem. 5 times I had to contact P2G and everytime they failed to arrange a collection. UPS still deny of getting the booking.
Eventually I found on another website (with 17 pages of complaints) a premium rate 0871 phone number to call P2G ( any company that charges their customers to call them should be shut down immediately, how do they deserve to be in business, surely the customer keeps them alive, how on earth can you charge them to provide customer service?)
After 5 days of promised collections, my parcel was eventually collected.
I will never ever ever use P2G again and I will go back to my own parcel broker. They even refused to refund my money.
BE warned, when things go wrong P2G don't want to know.
Summary: Did I mention avoid at all costs?