Parcelforce... evilforce worldwide (Parcelforce)

Member Name: Lubenica

Product:	Parcelforce
Date:	12/10/06 (991 review reads)
Rating:

Advantages: Has partners here and there so it has good coverage

Disadvantages: It's irresponsible and careless with customers and their parcels

A package arrives on 27.09.06 to Parcelforce's international hub, it's accepted and it's given a GB track number and then it's nowhere to be found! But mind you, it only appeared on the site's tracking system when I called them on 05.10.06 to find out why it was not showing up even though the sender had assured me the records on the other side indicated it was already here!
I call them every single day and they admit it's here, say they have no idea what has happened and claim their "international team" are looking into it. Their customer service is polite BUT completely useless because it's like a therapy session... I explain and they listen, but don't give me any answers. They never know. I asked if there was a physical place I could go and they claim the only way to contact them is through the customer service number --I even asked them for the address in Coventry to go there myself... chances are I would be able to find it faster than they would! In any case, I have heard and experienced that 'there are thieves about' --I was sent two cans of beer as a gift and they were stolen from the box (no sign of customs or anything like that... and I asked to make sure!). I think it's really appalling and puts this company to shame. I am trying to find out the name and address for the CEO to write a letter but this person must know all that happens there and is smart enough not to publicise her/his name as I have not been able to find it!
Anyway, my heart goes out to all those who, like me, would like to get their parcels and then see Parcelforce disappear into oblivion. And, if anybody has the CEO's contact details and can share them it'd be great!

Summary: Negative review of Parcelforce based on the reviewer's specific experience with the service