Jaw-droppingly incompetent (Parcelforce)

Member Name: redleader

Product:	Parcelforce
Date:	16/04/07 (295 review reads)
Rating:

Advantages: none

Disadvantages: Totally unreliable, no human contact, lies, years taken off your life through stress.

A few weeks ago, I tried to send something via Parcelforce, and they failed again and again to come and collect. It took them 5 days and 4 failed attempts to collect the item in question. By this time I had lost a long-standing customer.

So, thanks for that then, Parcel Force. I made a vow there and then never to use them again.

Fast forward to a few days ago. I ordered a brand new camera from a company in France. It was only after I had paid that I saw who they used for delivery. Yep - Parcel Force. My heart sank.

So, here I am, still waiting for a package which is already very late, and has, according to their high-tech tracking system, been on a van somewhere on an endless journey around Bristol for the last 3 days.

Accountability? If you try to contact them by phone, you are played a series of pre-recorded messages, or invited to fill in a form on their website, which they never answer. Due to their cunningly constructed phone system, it will be about 2 hours before you realise that you will never, ever speak to a human being. Welcome to parcel delivery hell.

Absolutely apalling. Do not use this service.

Summary: Absolutely apalling. DO NOT use these people.