Parcelforce - the worst postal service with matching rubbish customer service (Parcelforce)

Member Name: kirsty

Product:	Parcelforce
Date:	26/04/07 (643 review reads)
Rating:

Advantages: There simply isn't one when you analyse how much time you waste with these people

Disadvantages: Parcels opened, lost, stolen contents, and 50% of the items sent broken.

That is it! I have had it with Parcelforce. They are the most incompetent, useless bunch of individuals I have ever had to do business with.

I sell on the internet and send in the post items of 11-20kgs in weight. Not only do I regularly have an item go "missing", but I also have parcels turning up unwrapped with missing expensive contents, or so damaged it looks like they have been kicked all the way there. So what is going wrong here?

So let’s start with wrapping - is it sufficient?
- The items I send are wrapped in bubble wrap and then placed inside a box with packing peanuts. Apparently, this is not sufficient for parcel force. I have had items packed in this manner and when damaged, they have refused to pay out on the insurance (which costs extra) because they have deemed it to not be sufficient. When asked what would be sufficient they refused to comment. Naturally, the item was damaged beyond repair and cost £250. -total loss to date £400

Well maybe I haven't addressed the parcel correctly?
- Nope! When you take them to the post office, they are verified by the clerk so it must be correct. This means that they have the correct address on the label and on the printed label that the post office print. How can they fail to get it wrong? - total loss to date £300

What about guaranteed 48 hrs?
Simply not worth the paper it was printed on. I have never had one delivered in time.

I think it may be that Parcel Force employ such a thick headed bunch of morons that hate their job so much that they have to vent their fury on the parcels their customers send. When they do break, loose or steal your items, you then have to deal with the customer service. IT TAKES MONTHS! Thats right forget compensation in the same tax year. If they do get back to you (which is about as guaranteed as their 48 hr service) they probably will find your packaging insufficient. It takes hours to follow up one case, and quite frankly it is just not worth it!

This is meant to be a warning to others not to use them not just a bitch about Parcel Force. So here is a list which by no means is comprehensive, but an alternative to some other couriers.

There are no guarantees that any of these will be hugely better, but if i could leave parcel force 0 stars i would, and from nothing anything is up!

Amtrack
ANC
APLEMK
Boomerang
Business-Post
Cargobookers
Chronopost
Citipak
City-Link
Citysprint
Deliveries4U
DHL
eCourier
Excel
Fastlane International
Global Freight
Halo Direct
Interlink Express
Interparcel
LondonVan
Lynx
Motorcycle Transport Service
Nightfreight
Onlinepallet
Palletline
Parceldelivery
Parcelflight


PS. The thing to check is make sure that they are not parcel force in disguise. I will repost another review under this heading should I find a really good one.

Summary: Quite simply, use anyone else but this bunch. See my list....