The worst ever (Parcelforce)

Member Name: haruka

Product:	Parcelforce
Date:	04/02/08 (2589 review reads)
Rating:

Advantages: There are none

Disadvantages: Everything

When I first used Parcelforce I thought that the service was good (this was 2 years ago). I mostly get stuff shipped to me by EMS and I've always recieved it with no problems. EMS usually takes 3-5 days and I receive my parcels within that time.

I even ordered a custom made coat from Canada, I was charged with customs for it. I had a tracking number and the customs was cleared in about 20 minutes after it had arrived into the UK.

But now their service has declined.

I've ordered something from Japan and it has been stuck in the International hub for a week now claiming that there is customs to be paid.

The parcel that is being sent to me has the wrong name and address on it and I email them asking if it was possible for it to be changed. They emailed me back 5 days later talking about the HM customs & revenue and didn't even bother to answer my question.

Overall I've sent a lot of complaints about several packages that I should be recieving. Their customer service is the worst that I have ever seen.

I would recommend that everyone use UPS if ordering stuff to the UK because they deliver packages themselves. And I recieved a package using UPS in just 3 days with no bullshit compared to the shit you get for using parcelforce.

I keep records of the information from tracking and I had a package that probably had the best journey of its life.

09-10-2007 00:03 Belfast Central Depot Arrived at delivery depot
08-10-2007 08:26 Belfast Central Depot Out for delivery
06-10-2007 07:13 Belfast Central Depot Arrived at delivery depot
05-10-2007 18:45 Belfast Central Depot Automatic redelivery
05-10-2007 18:45 Belfast Central Depot Returned to depot
05-10-2007 12:01 Belfast Central Depot Attempted delivery
05-10-2007 08:28 Belfast Central Depot Arrived at delivery depot
05-10-2007 00:05 National Hub Sorted in hub
04-10-2007 21:29 International Hub En route to delivery depot
04-10-2007 21:26 International Hub Arrived in destination country
04-10-2007 12:29 Heathrow Airport Arrived at destination country
03-10-2007 12:38 Delivery Agent - NEW YORK -PTT Left origin country
02-10-2007 15:11 Delivery Agent - UNITED STATES AMERICA Collected from customer

I eventually recieved this package after complaining about the poor service.

Also what I've noticed about their customer service for emails is that they send out the same reply. I sent to 2 emails with different questions and I got replys from both with the same answer.

Summary: Don't use the service