ParcelForce in Portugal (Parcelforce)

Member Name: Peter

Product:	Parcelforce
Date:	19/07/08 (620 review reads)
Rating:

Advantages: Unknown

Disadvantages: Inefficiency, Arrogance, Bad handling, Worse logistics

Parcelforce in Portugal is a disaster.

I have only had bad experiences with them. The "best" was an antique Chinese plate I bought on e-Bay.

It was mailed to my P.O. Box. The sender omitted to specify that it had been sent by Parcelforce so when, after several weeks, nothing had shown up and I complained to the Post Office, someone recognised the type of tracking number as being GLS (Parcelforce).

ParcelForce do not deliver to P.O box numbers - there seems to have been a falling out between them and the P.O.

I called them to be told that the parcel had been returned to sender after sitting in the warehouse for 21 days.

A day later a mailed notification turned up in my post box advising me to notify Parcelforce customer service to get my parcel delivered (48 hours after I had called them and the parcel had been returned!)

Finally the parcel turned up: my telephone number was clearly printed on the address slip!

The plate, packed in styrofoam, was smashed into several pieces - the "Force" in Parcelforce presumably refers to the handling rather than the logistics.

Summary: Parcel Force in Portugal is an unmitigated disaster