24 HOUR DELIVERY STILL ON ROUTE 90 HOURS LATER (Parcelforce)

Member Name: SMK

Product:	Parcelforce
Date:	13/10/08 (686 review reads)
Rating:

Advantages: None.

Disadvantages: Inconvenience, Embarrassment and Financial Loss.

We needed to get some business documents to a client for a conference on Saturday 11th October 2008. To ensure that the items got there on time (Brighton to Glasgow) I used ParcelForce's 24 hour delivery service.

The parcel was sent on Thursday 9th October, around 16:30. It is now 11:30 on Monday 13th and it has still not arrived!

Obviously this has caused a great deal of inconveience and embarrassment for our business, and a potential financial loss for our client.

There does not seem to be a customer service line with a real person to talk to, so I have sent comments using their feedback form.

This is completely unacceptable and the parcel would probably have got there quicker using regular first class mail.

I would never use Parcelforce ever again, and I would urge anyone else with an urgent parcel to use a different courier firm.

Overall - Dreadful.

Summary: Never use Parcelforce for an important delivery.