Feel the force? I couldn't (Parcelforce)

Member Name: masterchef98

Product:	Parcelforce
Date:	23/10/09 (129 review reads)
Rating:

Advantages: None

Disadvantages: My parcel was never delivered, depot was miles away

I was interested to see so many reviews and such a low rating for Parcelforce and I feel this is well deserved, although my problem was different to other reviews that I have read.

I ordered a bulky but inexpensive item from Staples and they sent it out by Parcelforce, I was out the first and second times they delivered and it had been returned to their depot which was about 10 or 15 miles from my house (I live a couple of miles out of a large city centre, not in the middle of nowhere) so I phoned to arrange for it to be delivered between 9am and 6pm the next day (you can have shorter delivery windows but have to pay for them). I waited (not very patiently) all day and the parcel was not delivered. I couldn't sit around all day for another day waiting so went online and arranged for it to be delivered to my local post office on another day, however they again didn't manage to do it. In the end I sent them a letter giving them a time I would be in on Saturday and telling them if they couldn't deliver it then they could send it back. I never got it and did get a refund although whether that was anything to do with Parcelforce or because I also contacted Staples I'll never know.

Summary: A parcel delivery company that can't deliver a parcel