Newest Review: ... and they said now they need couple more information!!!!! What kind of broken process is it? Is it the first time that Parcelforce sending ... more
Sitting here, another day wasted, waiting for a call
Author Name: Ian Davenport
Disadvantages: Very good chance you will spend days calling, tracking down your parcel and then sitting in waiting
I ordered a part for my car last week. On Saturday I received a letter from Parcel Force telling me that they were unable to gain access to deliver so the parcel was now at the depot in Shrewsbury - 30 miles away. I rearranged delivery for today and was told to call this morning to get a rough time for the delivery. This is important as I have a business and my car is essential. The garage is ready and waiting for the part aswell. I called a 0845 and was told I would get a call back within 15 minutes to confirm a delivery time. This didn't happen so I called again at 0945. I ended up talking to someone at another depot!! They said that if the lines were busy the call was automatically transferred. I explained the situation and was told that the original operator must be having trouble contacting the driver. I said I would call later and was told, rather rudely, not to call as the operator would call as soon as she had contacted the driver. It is now 1130. I am sitting here unable to go out, unable to work and losing a lot of money and still no call. I believe the Post Office has a new policy of delivering to a neighbour should the receiver not be at home. I live in an apartment - one of 12 and anyone of those 12 would be happy to take the parcel for me. Parcel Force say they sometimes take the parcel to a nearby Post Office. I have 3 within walking distance yet the driver took the parcel 30 miles back to the depot. In my work I use couriers world wide and have never used Parcel Force - after this I never will. I also recommend couriers to many of my customers - Parcel Force?? What a joke.
Summary: Rubbish - my company will never use them or recommend them - I don't even rate them as 1 star
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