Parcelforce... I'd like to see the Worldwide in action! (Parcelforce)

Member Name: andy140213

Product:	Parcelforce
Date:	29/12/01 (198 review reads)
Rating:

Advantages: You must be joking

Disadvantages: They are still in business (Bitter I know...)

To be honest, I don't know where to start. I have to use Parcelforce because an internet shop uses them as their sole courier. So, stick with it as I tell you of my experience:-

PROBLEM ONE:
My computer breaks. I order components on next day, evening delivery. Parcelforce try to deliver them at mid-day. How does that work? When I phoned them, I received no appology, but the parcel was delivered in the evening on the second working day.

PROBLEM TWO:
Order online again, pay for next day evening delivery. Parcelforce take 4 working days to deliver. Again, no appology.

PROBLEM THREE:
More online ordering. This time, I pay for Saturday Delivery. This parcel, however, is sent out, and shown as In Transit. Then, somehow, one day is sitting in the depot, the next day is lost. How does that work?!? Three weeks later, I get a message from the company I ordered the products from that the parcel had been returned to them, with no attempt made at delivery.

PROBLEM FOUR
I am expecting a parcel on the 28th December, 2001. I phone Parcelforce first thing in the morning. "Your parcel will be delivered sometime between 9am and 5:30pm"
I phoned 7 times that day, being told the same each time. Guess what? That's right. No Parcel.


Each time something has happened, Parcelforce have taken my name and number, and started an investigaion, promising to come back to me with the results. Let me think. How many times have they got back to me? Oh yes. ZERO.

I don't know how Royal Mail can be so reliable, and yet Parcelforce can't deliver anything.

It is no wonder that Consignia are going bankrupt.

Good ridance is all I can say.

Summary: