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parcel "why should we deliver??"
Member Name: kris26uk
Date: 18/06/02, updated on 18/06/02 (144 review reads)
Advantages: is there any?
Disadvantages: unprofessional, bad customer service, unreliable
I have been very unfortunate enough to have had several mail order items sent to me via Parcelforce. It has led to many stressful days i can tell you.
On many occasions the items have been late. Every single time they have tried to deliver when I was at work and my so called local depot is 30 miles away and I have not the time to go all the way there to get them, thats why i ordered them so then they could be delivered to my door!! Trying to get them to re-deliver when I was in was a major hassle. I once had to take 3 days off work in a row to wait in for a parcel that Parcelforce kept telling me was being "delivered tomorrow". On the third day I eventually received the goods and although I complained to Parcelforce, no apology was given.
Other times they have just left the parcels on the door step, which i wouldn't mind except i live in a block of flats and that is just basically saying help yourself people no one will know!!! There was a time when that actually happened and i told a mail order company that i had never received anything so i wasn't paying, parcel force insisted they had delivered. so i asked them if they had got a signature. not long after i received a letter from the mail order company apologising for any hassle caused. Parcel force did not even bother!!
If I had the choice, I would NEVER use Parcelforce. They are the most unreliable delivery company I have ever had to use, and believe me, over the last few years, I've used most! The fact that they don't deliver on Saturday's is utterly unbelievable in this day and age, and their depots are so widely spread out as to make them unaccessible.
And they seem so unproffesional it is unbelievable!!
I wish companies would stop using them and use someone different so then my hair would go back to its original colour and not the gray it is now!!