Parcelforce Reviews

Parcelforce - do not use them - I was a contract customer for 4 years - they failed twice to pick up a parcel yesterday - waiting in from 9.00 until 5.30 2 days running - their customer service line 2 hours to speak to anybody and then not successful in resolving problem. One call centre operative gave the MD's number 01908 687000 as he was "not going to be an apologetist any long" - they over charge contract customers - they add surcharges on without telling you - their service is terrible - avoid avoid avoid - this company have lost the plot of customer service - as you can tell I am cross very cross -

I seem to have been caught by Parcelforce for the fake delivery, that is the online tracker states the driver calle but no-one was in, I stayed in (wasted) all Saturday waiting for the delivery. Also no card was left. The lies and the poor service is staggering! Have asked Parcelforce to just stop feeding me lies and to return to sender and we will use TNT or anyone don't really care, the key point is DO NOT EVER USE PARCELFORCE!!!!!

Please listen to all this reviews which are only the tip of the iceberg.

I sent some documents to Lloyds TSB from Spain cost 24.50 euros via Correo España. Parcel Force being the UK partner. Lloyds TSB have a Royal Mail post code in all their cheque books, stationery etc. Once in hands of Parcel Force they said this post code did not exist. I went back on forth by E mail giving contact numbers etc. Finally Parcel Force ...  Read the complete review

I had a parcel sent off from Hong kong since mid-feb, and still havent recieved it till now, which is near to the mid of May already. At first, I thought the parcel was lost, since it didnt arrive for nearly 2 months, and I contacted Parcel-force via email, to which they replied that I have to provide details of the parcel. However, a few days ...  Read the complete review

As a company posting frequently overseas I've to date had no major problems with Parcelforce.. However I would assume that posting economy would suggest that is what you are getting ECONOMY Meaning being shipped in a container ship via heaven knows where. It is possible to have a 48 hour service to the U.S.A But that is not Ecomomy guess when you join the real world you'll find you get what you pay for.. I use Parcelforce not because they're the best. But because I'vr tried all of the others and they're an awfull lot worse.

Parcel Force or rather Parcel Farce-what a group of professional, efficient and helpful people-NOT!!! Made a mistake of sending a package International Economy which I'll never do again. After package had failed to make it's final destination by the three and a half week mark, I decided to inquire at the post office, the fate of the package. Being ...  Read the complete review

I have spent £50, yes bloody fifty pounds to send a letter to Japan the fastest way they offer, and the result? It has been last tracked at the Aldershot Depot on its way to Coventry, i sent it 4 pm Friday, going to the Depot 7pm friday, and thats the last i heard, i rang up multiple times their advice was to "sit tight and ...  Read the complete review

I sent 3 items with this company back in october, they never arrived at their destination, after 3 weeks of phoning parcel force up they eventually said they are lost you need to fill ina claim form, one for each item. I did this, FAXED them to their so called customer service centre, 2 out of the 3 was revieved apparently and they duley paid out ...  Read the complete review

When I first used Parcelforce I thought that the service was good (this was 2 years ago). I mostly get stuff shipped to me by EMS and I've always recieved it with no problems. EMS usually takes 3-5 days and I receive my parcels within that time. I even ordered a custom made coat from Canada, I was charged with customs for it. I had a ...  Read the complete review

Parcelforce carded my next door nighbour for my parcel by mistake - I saw the van driving off. I contacted my local depot asking for them to re-deliver - they contacted the driver who replied that he tried to deliver it to our house number - rubbish! As i'm not in tomorrow i've now got a 40 mile 1-hour+ round trip to collect from the depot.

Hi I am writing to complain about parcel force and royal mail as a whole I sent a parcel to france on WEDNESDAY on a 1 - 2 day datapost delivery is was meant to be there friday AM it is now Sat doesn't sound too bad does it just a bit late it get worse. I chose for drop my item off once paid to the local post office where they are meant to get ...  Read the complete review

Bought a Christmas present for my wife from abroad. Never arrived. After New Year I checked Tracking number-showed it had been delivered and signed for on Christmas Eve, but I received no note and no package. Drove to PF to complain and request driver interview. Told it was no longer their responsibility as driver that day was a Temp and no longer ...  Read the complete review

A parcel that made it from Shanghai to the depot in 3 days is still in the hands of Parcelforce after 4 days.

I requested that it be held for me to collect from the depot, and after a 3 mile trudge in the rain was told it was "in a van somewhere".

Pathetic.

AS long as I live i don't want to hear the name parcelforce mentioned around me I HHHHHHHHHHHHate them. I sent my parcel on the 8th of Jan, 20008 and paid for next day delivery up till today 11th of Jan. Parcel force can't even track where my parcel is , in fact thier Aberdeen depot is at lost as they can't offer me any useful information. And ...  Read the complete review

parcelforce a force for absolutely no good
Like everyone other businessperson on this site we are running companies which rely on deliveries from reliable companies I am sick and tired of parcelforce which is NOT a reliable company! Having ordered spare parts from a company in the Midlands, the parcel was despatched within 24 hours, but it was more than two weeks before parcelforce could bring themselves to delivery it. Excuses like no-one at premises, unable to find address, no further instructions available were put onto their website when I had been trying for hours to get someone to answer the phone, something parcelforce NEVER EVER do! I agree with every said by the other businesspeople on here. As a small company we cannot afford to wait for spare parts which loses us business!

A supplier posted two parcels to me on the 48hr guaranteed service on 18th December. One was delivered on the 20th and the other has been stuck in the National Hub since. No number of phone calls seem to be able to get this moving.
It annoys me intensely that they take what is a large fee for delivery then don't bother to deliver at all. I suppose my daughter will have no present this Christmas.
What a disgrace.

Parcelforce are pathetic! I Ordered an MP3 player from Amazon who despatched it the same day, (Wanted as a Christmas present) their good efforts were wasted however by their poor choice of carrier! I requested delivery to my son's place of work as there is unlikely to be anyone at home during the day. When it failed to arrive I looked at the ...  Read the complete review

what a joke!!!!!!!


im from ireland and am awaiting a parcel from england.

they said 3-4 days maybe 5 with the xmas peroid.

that was two weeks ago.

anybody know a better company that provides a good service???

ill never use parcel force again.

Ordered item in early November, still waiting late Dec, so I get tracking no. from supplier, PF website says item have been returned to sender, after 2 failed deliverys - which never took place by the way! When I contacted PF they said there was a customs charge and that when I didnt pay they sent it back, how am I going to pay when i dont know anything about it? No letter! Useless.

i fully agree with the emails about parcel force i am waiting from the 30th oct till the 17th dec. 2007 and still no parcel but their tracking says the parcel was delivered on 30th/2007.its nowonder that royal mail is losing millions they employ idiots who have no pride or interest in the job their only concern is have a cussy week and pick up ...  Read the complete review