Parcelforce Reviews

I hope Uncle Nige hsn't had the same experience as me. Parcelforce's site (after two days of being down) showed repeated unsuccessful attempts to find the house. This in a street of ten houses! No-one has ever had any difficulty before. After the common experience of waiting fifteen minutes listening to the soundtrack to a 70s B movie, someone ...  Read the complete review

Paid hundreds of dollars for the delivery from USA, arrived in UK, I did not get any letters for paying the customs charge. I called Parcel Force about 3 times so they send me a letter. Last time I called I've been told I would get a letter sent to my address, and the day after my Item gets sent back to USA!!! I call them and apparently there is ...  Read the complete review

I've had problems over and over again with Parcelforce. "delivery attempted", when no delivery attempted. "Cannot locate address" (this one after 2 so-called "delivery attempts"). "Request Redelivery" - Ignored "Contact Us" - to confirm redelivery received - ...  Read the complete review

This company is shockingly poor. Their drivers seem to struggle with finding even easy to locate inner city addresses. Their helpline is a complete joke. You get an extremely wordy automated voice telling you about things that are not relevant to your problem before you can select any options. The options you do select either are of no use or are ...  Read the complete review

This review is in reference to Parcelforce Worldwide and the horrendous service received from them. I ordered a picture frame from Frames Express on the 16th October however on having received nothing, on the 14th November I e-mail for a status update. They said that the package had been shipped via parcelforce. Great i thought, from previous ...  Read the complete review

Our experience of ParcelForce has been increasingly frustating. They put the package on the van but then the driver either doesn't deliver it or puts a card through the door to say we were out even when some one was in. Today my son was expecting delivery of his Wii and when it didn't arrive by 17:30 I drove 20 miles to the depot to collect ...  Read the complete review

Useless Parcelforce! Tracking numbers provide inacurate information. Fail to deliver within the specified period and impossible to contact by phone - only a robot answers! Terrible Service!

Try using a company whose staff actually care about offering good service, instead of one like Parcelforce who clearly doesn't care at all. There is no point in providing tracking details when the drivers can't be bothered to find your house, after the item is out for delivery or collection even. I have been let down big time on collections ...  Read the complete review

Parcels opened and goods taken out. unreliable

Shame I even had to give them 1 star - complete time wasters. 2 days running I had to book time off work to wait in at home for them to deliver a parcel - 2 days running they didn't deliver, had to get a refund from the supplier who have now lost my business because of their chosen courier. Worst still I needed to ship something to ...  Read the complete review

The ParcelForce delivery man stole my package (plus several others) then either left the company or was sacked. ParcelForce verbally agree this is what happened but as I am the recipient, they will not accept a claim from me. And the sender will not claim either as the ParcelForce tracking website still shows the parcel as being ...  Read the complete review

A package arrives on 27.09.06 to Parcelforce's international hub, it's accepted and it's given a GB track number and then it's nowhere to be found! But mind you, it only appeared on the site's tracking system when I called them on 05.10.06 to find out why it was not showing up even though the sender had assured me the records on the other side ...  Read the complete review

If your in when they try to deliver then your in luck. If you try to contact someone to arrange a re-delivery then your about to enter the demon world which is their voice recognition customer service. Don't expect to speak to a human being to get some help and don't expect to come away from dealings with the voice recognition system with your ...  Read the complete review

How bad can a company be? As bad as Parcelforce - thats how bad! I sent a beautiful Fender Amplifier in the packaging that it came (unmolested) to me in. In a nutshell they threw it out of a truck and smashed it. Even though I had paid extra for insurance the wouldnt offer me any compensation at all! I paid £30 to have my amp ...  Read the complete review

parcel force are bloody useless, they forged the signature on the delivery note. They delivered it to the wrong address

DO NOT USE THEM..........

What are you lot thinking? Of course Parcelforce are terrible that is just the nature of couriers... but my god they could be CityLink!!!!!!! At least the people from parcelforce have a rough idea of where they are going and from time to time they bother to put a card through your door within two or three days of when the parcel is expected. Go on ...  Read the complete review

I have been at the receiving end of Parcelforce Worldwide several times now, and not one of these deliveries went without problems, unfortunately. For some reason, drivers hardly ever seem to be able to leave a card. The other problem is customer service. If I phone the local depot (Stoke), they just don't pick up the phone - daytime or after ...  Read the complete review

Time for parcel from Germany to UK - 2 days. Re-delievery attempts: 1. Visiting the depot 2 x - always the same excuses; can't find the parcel. Laconically telling me - file a complaint and fill out compensation form. LOL for a PC and equipment worth £1,500.00. No comment. Will still pursue and call every day (if I get through). They should be sued.

WELL I THING THAT PARCELFORCE HAS TO UPGRADE THEIR COMPANY OR START TO LOSS CLIENTS , MY EXPERIENCE WAS THAT I SEND A PACK FROM UK TO PORTUGAL, THAT SEEMS ALL NORMAL UNTIL I GOT A MENSAGE ON THE TRACKING SAYING THAT ITEM HAD INSUFFICENT ADDRESS, STRANGE BECAUSE THE ADDRESS IS FROM A WELL KNOWN STREET OF A MAJOR ALGARVE CITY, AND AS A COMERCIAL ...  Read the complete review

I have had nothing but bad experiences with Parcelforce. You can't get through on the phones or use the 'automated' options on the phone menus (according to their call centre the phones/automated system have not worked for two months now, but hey, why spend money fixing it?). The call centre employees give inappropriate standard responses ...  Read the complete review