Newest Review: ... RAC will not be attending to remove the vehicle. Now at this point I do not know if the RAC refused due to the size of the camper or due to the 12 dogs on board? I will update the review when I know, but it is being bandied about that they RAC refused to attend because of the dogs. I believe various telephone conversations followed, the upshot being that three vulnerable women were left on the hard shoulder at night with a broken down vehicle. They had dogs with them, the little Cardigan Corgis. They waited three hours, yes THREE HOURS, still no help. When a lorry smashed into the back of the camper, leaving it looking like an afterm... more
Customer RAC Reviews (50)
by - written on 24/11/13 (Very useful, 85 readings)
PRODUCT: RAC Breakdown "Service" 24 November 2013 REVIEW: First of all I need to inform you dear reader that I am writing this review in a highly emotional disgusted state. I originally thought of writing this review yesterday, but have thought better of it. My need to inform you of the events that happened recently outweigh my usual need to have the full facts and a well informed balanced review of a situation. However, you do need warning about what has just happened. As some of you may be aware I am a volunteer for a national charity called DOGLOST. We help reunite lost and stolen dogs with their ... Read the complete review
by dave - written on 11/12/12
Worst service centres ever. I have used Northbridge and Morley.They forget to do jobs, don't offer or give you a lift anywhere, their services miss out heaps of simple tasks like filling up the oil, water in wipers.They miss jobs off their lists. They charge WAY too much for second rate service, the reception girls are clueless, lazy and unhelpful.They are happt to leave you stranded without your car and half the jobs not being completed and offer no suggestion of help as to how you are going to get to work or home.DO NOT USE RAC for services. They are lazy, unhelpful and will not do the jobs that you pay for. RIPOFF !!
by - written on 01/08/11 (Useful, 197 readings)
I received a letter from RAC at renewal, advising that my credit card details had expired. From this I understood that my renewal would not automatically take place and took out a new RAC policy via my car insurers Aviva. When I returned from a 2 week holiday, 5 weeks after my renewal date, I was greeted with my credit card statement. RAC had in fact taken payment at the beginning of my statement period and I was out of the cancellation time period. I explained that I had found their letter misleading and that I had not left RAC (my preferred supplier until this point), just chosen to combine my breakdown cover and car insurance. I requested that they refund ... Read the complete review
by Wiser Driver - written on 14/10/10
Recently bought a a secondhand car for my wife and felt quite relaxed buying from an unknown garage 80 miles away as the car had a satisfactory RAC Inspection report. Big mistake! On it's first outing after delivery the car, a 2 year old VW swerved under braking. So we had an independent garage check it out. They found the front brake pads were breaking up and they gave advisories on two tyres. They also found that the right turn indicator was not working. None of these items were mentioned in the RAC Inspector's report. For the sake of my wife's safety I told them to carry out the remedial work. Also I didn't fancy driving the car back to the garage knowing it's true .. Read the complete review
by - written on 31/08/10
RAC Pre Purchase Vehicle InspectionAfter buying a vehicle earlier in the year which failed its MOT I decided on a RAC inspection check with my next potential car. Called them on a Tuesday to book an inspection to be told it will take 7 days for them to do, despite it saying on their website "takes 3 working days". I was told they would inform the dealer, of the the arrangement, which they did not do, and then failed to contact me with the report after. Was told they would email me a report by "7pm the same of the inspection" then was told it would take 2 days to process. All in all the dealer got annoyed that it took over 2 weeks to buy a car, and threatened to terminate the deal. Go for the AA, RAC are a waste of time and money.