Newest Review: ... probably just hope it will show up somewhere eventually. And one is helpless, Royal Mail does not insure certain items and if they're ar... more
Philippines instead of Peru
Author Name: pauli
Advantages: tracking website
Disadvantages: not being able to find it when things go wrong
I needed to send an important document to my son in Peru in order for him to start work there. I was recommended by the post office to use their 'track and trace' service. I duly paid the £6.90 to send it and was assured it would be arrive there in approx 2 weeks.
I was given a receipt and told to use the website to check its status. I did this after a couple of weeks and was delighted to see the headline 'your parcel has arrived at its destination', unfortunally, the country it had arrived in was the Philippines and not Peru! I rang customer services and was told there had been a whole consignment of mail wrongly scanned but would be re-scanned in the next couple of days and would arrive there asap.
This went on for another couple of weeks with no luck. I rang customer services a few times, but it was then suggested I put a complaint form in as it had not arrived, and they could not trace where it actually was anymore.
To cut a long story short....i completed a form, sent it off and waited.
My son rang after 5 weeks to say it had turned up. When I checked on the website, it looks like it is still in the Philippines.
Not a very reliable service, and I would hesitate to use it again!
Summary: track and trace service gone wrong.
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