I have had a completely different experience from Tesco Breakdown Cover than the other reviewers however it is well worth noting my experience.
I took out tesco car insurance and car breakdown as a bundle for two years running. The breakdown cover was in the region of £30 extra and was covered by greenflag. I have had previous experience from greenflag in the past and was extremely satisfied with their response time and ability to repair my car at the road therefore all seemed good from there. When I did have a problem with tesco breakdown was when I changed my car. I contacted tesco car insurance to let them know I had traded my car in and upgraded to a new one. At this point they changed all my details and sent me out a certificate of insurance. A few months later I was in a breakdown situation. When I called tesco they regretablily informed me that my car breakdown was only covered for my previous car registration number. I explained that as I took both together I would have thought that both would be moved together to my new car. I was told no, that this would have to be done seperately. As I was in a breakdown situation the call operator told me that they could send someone out on a one off fee of £89. I didnt take up this generous offer. The next day I called tesco customer relations to raise a complaint on this and I still have not got a resoultion. I think that this is extremely unfair and due to a technicality (and an error in my opinion in their part) I was unable to get assistance the oneand only time I needed it from their company.
As a result I would highly recomend that you do not take breakdown insurance with tesco. Pay the extra £5 and go with the RAC.
I had Home Breakdown cover with Green Flag for a year. I used them twice during a year. Both time it was flat battery. Due to the call-out, my premium went up from £65 to £85 on renewal. So I cancelled the cover with them and started searching for other providers.
Then I came across Tesco cover, which is provided by none other than Green Flag. I purchased the same cover for around £59. As ex customer of Green Flag, I knew that I will get very good service.
I have called them couple of times after that. Whenever I go on holiday for more than a week, I find my car bettery dead as dodo. Their service is very professional and friendly and most of the time they are on time. There were ocassions when they took extra 10-15 minutes then stated in their SMS if car is dead at home address. The customer service is very helpful and they only require car registration number. Which is very good when you don't have all the documents with you and your car is broken in the middle of nowhere. As soon as call is made, you will get an SMS stating the details of the person attending the call. i.e. sub-contractor's service name, expected time, their contact number etc.
Yes, they do use sub-contractors as other well known breakdown services. I don't have complain with that as far as I get the same high level of service I expect from Tesco - Green Flag.
In general, most of the standard breakdown services are good enough. It is just matter of 5-10 minutes extra the worst one takes. As far as money is right, I can wait for 5-10 minutes more.
I signed up for Tesco Car Breakdown Offer around a month ago. At the time they were doing a special offer, so I got the lowest level of cover for around £23.00. This didn't include home breakdown cover, but I figured that was fine. After all, if something went wrong at home then it would probably need a mechanic anyway. The only thing that sort of cover helps is if you've killed your battery by leaving the headlights on, and what sort of idiot does that?
Well, I'm sure you can guess what happened less than a week later. At around 10PM at night I realise I've had my headlights on since 5PM. The battery is dead, my nearest relatives are an hour away, and I don't know anyone living close enough and owning a car to help me out. And I need to get to work next morning.
I flail and call Tesco, because I don't know what else to do. 'Tesco' in this case turns out to be Green Flag, who run the scheme for them. I explain what has happened, admit to being stupid, offer to pay to up my cover, pay a call-out charge, pay whatever they want if they can help me out.
The nice lady on the phone listens, and then offers a complimentary call-out, even though my cover doesn't include it, to help me out. The truck arrives in about twenty minutes. Problem fixed.
Needless to say, my cover has now been upped - I called back the next day to do so - as I clearly can't trust myself not to be an idiot. Tesco Car Breakdown Cover however has earnt itself a loyal customer just by helping me out when they weren't obliged to. Well done, Tesco!