Newest Review: ... in a dark remote part of Scotland!) I phoned the AA, after some annoying automated menu's the phone rang, and rang, and rang - I waited 3... more
They have bit the hand that feeds them!
The AA Breakdown Cover
Member Name: Ghumphrey
The AA Breakdown Cover
Advantages: Good to have someone to call in a breakdown
Disadvantages: loyalty is not rewarded and customer service is slow/non exsitent
The AA breakdown Cover
I have been a member of AA for the past five years and throughout that time I have paid for their roadside assistance breakdown cover. Firstly I would say that the breakdown cover itself is actually pretty decent however I have become disillusioned with the AA and as a result I have decided not to renew my breakdown cover.
What is the AA?
The AA is the Automobile Association. They are involved in all aspects of motoring from roads, petrol, cars, bikes etc. In the UK and possibly Europe they offer a breakdown service for members at a premium.
How much does it cost?
For new member breakdown cover starts at £28 per year for roadside assistance. Optional extras such as home start etc can be added to your policy for additional cost.
I opted for the roadside assistance.
I had this service for the past five years and over that time I have called out the AA three times. It's a great reassurance to have someone to call when you break down. The first two times I broke down the AA where with me within 2 hours which wasn't really all that bad. Both times they managed to get my car going again with little delay. I found the driver to be friendly and helpful.
The third time the AA didn't come within two hours and I managed to get the car going again myself so cancelled the call.
Normally I would be recommending such a decent product however as I said at the beginning I have become disillusioned with the AA. I had opted for an automatic renewal membership for the AA. When my last bill came in they were looking for £56 for roadside assistance however when I checked online they quote the same level of cover for a new member as being £28 plus a new member could get £21 cash back through quidco.
I hadn't used the service in the last year and therefore couldn't understand why the fee had gone up so much. I tried to contact AA be phone but as all there operators where busy "answering emergency calls" I was unable to get through. I sent an email over 2 weeks ago and have failed to get a reply.
So far I have had no explanation regarding the difference in price between my renewal price and the price for a new member so I have decided to cancel my membership. I know many other people who have done the same and have switched to the RAC and I intend to the do the same.
Im not sure whether or not I can do it but i plan now to just switch breakdown cover each year to ensure that i get the lowest price possible which they seem to be only offering to new members.
Summary: Switch between AA and RAC each year to take adavanage of introductory offers.